Norwix, Inc. is seeking a dynamic and experienced Production Supervisor to oversee the daily operations across manufacturing, assembly, and repairs to ensure efficient, high-quality, and cost-effective production. This role leads the Assembly & Repair team, maintains strict quality standards, optimizes production workflows, and enforces safety compliance. Acting as a critical bridge between production and engineering, this individual troubleshoots technical issues, drives continuous improvement, and ensures repair deadlines are consistently met.
PRIMARY DUTIES AND RESPONSIBILITIES
Production & Workflow Optimization Oversee day-to-day operations for assembly and repair, delegating tasks according to production schedules to meet delivery targets. Quality Assurance & Technical Oversight Enforce rigorous quality control protocols across raw materials, components, and finished products. Ensure all repairs are completed correctly and dispatched within a strict 5 working-day turn-around time. Collaborate closely with Engineering to maintain up-to-date MPDs, test plans, technical drawings, and work instructions. Identify and escalate recurring product issues to Engineering for root-cause analysis. Maintain and calibrate testing equipment to guarantee accurate diagnostic and compliance results. Oversee supplier and vendor coordination to ensure incoming material meets specifications. Design, refine, and optimize manufacturing workflows to resolve bottlenecks, increase throughput, and minimize waste. Monitor key performance metrics and analyze operational trends to drive continuous improvement initiatives. Serve as the official secondary backup for the Purchasing Department when needed.
TECHNICAL KNOWLEDGE, EXPERIENCE AND SKILL REQUIREMENTS
Team Leadership & People Management Lead, mentor, and build a positive, productive culture within the Assembly and Repair team. Reporting & Compliance Generate and present periodic reports to management summarizing efficiency, quality metrics, repair turnarounds, and delivery performance. Maintain complete and accurate operational records, quality audits, and paperwork in compliance with company standards. Ensure full adherence to safety protocols, particularly within Electrostatic Sensitive and High Voltage testing environments. Qualifications & Skills Experience & Education Minimum 5 years of experience in Quality Control, Quality Assurance, or Production. Minimum 3 years of supervisory or direct team management experience. Minimum 1 year of hands-on assembly experience (preferred). Proven experience working with test equipment, calibration, and quality management systems (QMS). Technical & Core Competencies Strong grasp of manufacturing processes, process optimization methodologies, and root-cause analysis. Ability to read and interpret technical drawings, MPDs, and test procedures. Solid computer literacy (data analysis, ERP system entry, reporting, and paperwork management). Excellent conflict resolution, cross-departmental collaboration, and leadership skills.
Physical Requirements & Working Conditions Environment:
Combined warehouse, manufacturing floor, and office setting.
Specialized Zones:
Active work in Electrostatic Sensitive Areas and High Voltage Testing Areas.
Physical Demands:
Occasional lifting of assemblies during system builds; use of pallet jacks and ergonomic material handling tools to move supplies and modules.
Key Success Factors Quality & Detail-Driven:
Unwavering commitment to quality standards, process documentation, and precision testing.
Proactive Problem Solver:
Ability to anticipate bottlenecks, resolve technical issues, and drive continuous improvement.
Accountable Leader:
High level of ownership over team performance, schedule adherence, and deadline management.
Strong Communicator:
Ability to maintain a positive team atmosphere, handle Manage employee performance, conduct annual performance reviews, and implement disciplinary actions when necessary. Ensure all team members complete required training, including mandatory safety, ESD (Electrostatic Discharge), and Hi-Pot (High Voltage) certifications. Facilitate team communications and represent the production department in cross-functional company meetings.
Pay:
$75,000.00 - $85,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance
