Our client is looking to bring on a Manufacturing Supervisor. This is a direct hire opportunity with full benefits and a bonus.

Responsibilities:

Monitor team's performance metrics and identify areas for improvement and implement corrective actions as needed. Foster a customer-centric culture within the repair center team, emphasizing responsiveness, accuracy, and high-quality repairs. Manage and oversee the repair center operations, including diagnosing and repairing product issues, managing spare parts inventory, and ensuring timely completion of repairs. Collaborate with technical experts and engineers to troubleshoot complex product issues and develop effective repair solutions. Implement quality control measures to ensure repaired products meet company standards and customer expectations. Provide direct customer communications, updates and support customer escalations.

Experience:

Proven experience in customer support or technical support management, preferably in a product-based industry. Strong organizational skills with the ability to effectively prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Excellent leadership and management abilities, with a focus on fostering teamwork, accountability, and continuous improvement. Technical aptitude and understanding of product design, engineering principles, and troubleshooting methodologies. Experience with capital equipment. Associate's degree, technical certificate/degree, or technical equivalent.

Pay:

$89,275.84 - $98,428.98 per year

Work Location:

In person