Quality Supervisor, MS Production

Provide leadership and expert-level support to the Quality Inspection team to ensure all products meet order specifications, production standards and Food and Drug Administration (FDA) regulations

• Effectively supervise the day-to-day operations of the Quality Inspection team and assist with managing and processing all time off requests via the time management system and ensure proper department staffing levels
• Set goals and objectives, measure outcomes to make sure goals are met, conduct performance appraisals, communicate objectives, and address individual or group performance issues
• Lead by example by exhibiting professionalism, positivity, and adhering to all company policies and procedures
• Review quality assurance instructions, assembly specifications, and production schedules to determine the best method of conducting inspections and tests, sequence of operations, and work assignments
• Collaborate closely with Production leadership to ensure proper product flow and address quality issues promptly to meet or exceed the expectations of our customers
• Maintain a visible presence on the production floor and inspection areas
• Train, cross-train, and rotate inspectors to maximize departmental productivity and efficiency, and ensure compliance with new procedures in the Learning Management System (Litmos)
• Conduct a daily review of nonconforming products and process rejected material for return to the manufacturing facility
• Serve as a backup Inspector to perform final inspections on finished products and accessories, evaluating aesthetics, function, and FDA compliance
• Utilize the ProductionWare (Matrix) system and ensure that all pertinent product information is documented and recorded onto the Device History Record (DHR)
• Track, record, distribute, and analyze First Pass Yield (FPY) defects and monitor daily Key Performance Measurements (KPMs)
• Serve as a quality representative in the Material Review Board (MRB), staff meetings, validations, and operations calls
• Analyze data to identify abnormalities and trends
• Work closely with Manufacturing Engineering to ensure ProductionWare (Matrix) build processes are accurate and updated as needed and in resolution of any process or operating issues or concerns
• Assist with identifying out-of-tolerance conditions and initiate/revise procedures and work instructions to improve processes
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary
• Must be a friendly team player, professional, detail-oriented, and honest Must have the ability to:
• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Guide, direct, and motivate staff
• Work independently with minimal guidance, and apply good time management, organizational, and decision-making skills
• Work with restricted information, and maintain confidentiality when dealing with contacts outside of the organization
• Determine the types of measurement tools/equipment needed to perform required tasks
• Adapt to existing inspection equipment, standards, and techniques to accomplish unique measurement tasks for which they are not principally used
• Apply measurement principles to specific problems in determining root cause and preventative action
• Read, interpret, and follow instructions, policies, procedures, process guidelines, and blueprints
• Travel for the company as business needs dictate
• Lift/Push/Pull up to 40 lbs.
• Employees will be provided with assistance lifting in excess of 40lbs. (i.e. another employee, or a hoist) Must have:
• Relentless drive to achieve advancement and continuous improvement
• Strong emotional intelligence and collaboration
• A willingness to learn and/or adapt to new work methods
• Intermediate working knowledge of Microsoft Office Word and Excel
• Excellent verbal and written communication skills
• Excellent mathematical skills to resolve measurement related problems
• Basic working knowledge of medical mobility power chairs, scooters and components preferred
• At least 5 years of Quality Assurance and/or Quality Inspection experience
• At least 3 years of experience as a Lead or Supervisor directing the work of other employees in a manufacturing environment
• At least 5 years of experience in directing the work of other employees in a Quality Assurance role in a manufacturing environment as a Lead or Supervisor preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred
• High School Diploma or GED
• Bachelor's or Associate Degree in a Quality related field preferred
• American Society for Quality (ASQ) certification preferred
• Must be legally authorized to work in the United States without sponsorship now, or in the future
• This job description is not intended to be all-inclusive
• This is a safety sensitive position
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities. If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.