The Quality Supervisor oversees Team Coordinators and a large group of Quality Technicians in a highly technical, mission‑critical, 24/7 manufacturing environment. This role ensures consistent quality performance across all shifts, manages personnel scheduling and training, coordinates Factory Witness Tests for customers, and drives defect reduction through data-driven analysis and continuous improvement.
ESSENTIAL DUTIES & RESPONSIBILITIES
Leadership & Workforce Management Lead in identification and demonstration of safe work performance. Supervise Team Coordinators and Quality Technicians across 24-hour operations. Develop and maintain shift schedules to ensure full facility coverage. Manage staffing adjustments, PTO, overtime planning, and emergency coverage. Schedule and track employee training, certifications, and competency development. Ensure personnel are trained on test standards, inspection methods, and quality software tools. Quality Systems & Compliance Ensure compliance with ISO 9001 and internal quality management systems. Oversee documentation of inspections, test results, nonconformances, and corrective actions. Maintain audit readiness and support internal and external audits. Factory Witness Testing & Customer Support Schedule and coordinate Factory Witness Tests (FWT) with customers. Prepare test environments, documentation, and personnel for customer visits. Train and support employees on FWT standards, protocols, and required software systems. Serve as the quality liaison during customer audits and test activities. Technical Oversight & Problem Solving Lead real-time containment, investigation, and resolution of quality issues. Collaborate with Engineering and Production on process changes and new product introductions. Ensure calibration and functionality of inspection and testing equipment. Defect Tracking, Analysis & Reporting Track and analyze defects, scrap, rework, and process deviations. Prepare and present defect trends and improvement opportunities to manufacturing & facility leadership. Identify systemic issues and drive corrective and preventive actions using structured problem-solving tools. Continuous Improvement Lead or participate in Lean, Six Sigma, and root cause analysis activities. Support cross-functional kaizen events and quality improvement initiatives. Reinforce process discipline, standard work, and quality expectations. Communication & Coordination Serve as the primary quality contact for shift operations. Ensure effective shift handoffs and communication of quality priorities. Provide clear, data-driven updates to leadership and cross-functional teams.
QUALIFICATIONS
Previous manufacturing & quality experience; supervisory experience strongly preferred. Strong knowledge of quality systems and technical specifications Excellent leadership, communication, and decision-making skills.
COMPETENCIES
Technical aptitude and ability to interpret complex drawings and test data. Strong analytical and data presentation skills. Effective leadership in fast-paced, high-pressure environments. Commitment to safety, quality, and continuous improvement.
PERFORMANCE INDICATORS
Shift coverage reliability and training completion rates. Accuracy and timeliness of Factory Witness Test scheduling and execution. Reduction in defects, scrap, and rework. Quality metric reporting clarity and effectiveness. Team engagement, capability growth, and audit performance.
WORK SCHEDULE REQUIREMENTS
This individual is expected to work the hours necessary to fulfill the responsibilities of the role. This may include evenings, weekends, holidays, on-call coverage, and work outside normal business hours as required to support operational, customer, and business needs.
