On-site Location :

3401 Avenue E, Arlington, TX 76011 The Repair Production Supervisor is responsible for leading a team of technicians and overseeing the daily repair, testing, and quality validation of industrial electronic and automation equipment. This role ensures workloads are properly assigned, repair operations run efficiently, and all products meet Radwell quality standards before final inspection and shipment. The ideal candidate combines technical troubleshooting experience with leadership ability and is comfortable working in a fast-paced production environment focused on quality, productivity, and customer satisfaction. Key Responsibilities

Organize, prioritize, and manage repair orders assigned to the team
Supervise and support a team of 3-10 technicians
Evaluate warranty returns within 48 hours of receipt
Communicate repair delays and production issues to appropriate departments for customer follow-up
Ensure processing notes and job status updates remain accurate within internal systems
Verify proper utilization of testing equipment, tools, and repair assets
Witness testing activities and perform quality control reviews to ensure customer satisfaction
Monitor workflow, productivity, and team performance to meet departmental objectives
Maintain clean, organized, and safe workspaces throughout the department
Utilize Management Reporting System (MRS) tools and reporting effectively
Provide technician performance feedback for monthly and annual evaluations
Support technician training, development, and continuous improvement initiatives
Identify opportunities for process improvements and increased production efficiency
Perform other duties, tasks, or work as assigned Metrics
Performance measured against goals established through monthly reviews
Team productivity and throughput
Warranty response and resolution times
Quality and customer satisfaction metrics Supervisory Responsibilities
Technicians (3-10 direct reports) Qualifications
Prior supervisory or team leadership experience
Ability to troubleshoot and solder electronic components
Experience using hand and power tools
Strong technical aptitude and understanding of repair processes
Required to provide and maintain personal tools as specified by management Knowledge & Skills Required
Strong computer proficiency
Ability to multi-task in a fast-paced environment
Attention to detail
Strong problem-solving abilities
Effective communication and leadership skills
Understanding of repair, testing, and quality assurance procedures
Ability to coach, mentor, and develop team members Education & Experience
High School Diploma or equivalent preferred
Technical school training or related technical experience preferred
Technical or industrial product knowledge preferred
Experience supervising technicians, production employees, or repair personnel preferred Physical Demands
Occasional sitting, reaching, working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
Frequent walking
Continuous standing and repetitive hand motion
Frequent lifting up to 25 pounds and continuous lifting up to 10 pounds Radwell Benefits
Medical, dental, and vision coverage starting Day 1 of employment
15 PTO days
Paid company holidays
Company-paid short-term and long-term disability
Company-paid life insurance
401(k) with company matching Work Schedule As an exempt leadership position, schedule requirements will be determined by operational needs and the schedule of the team being supervised.

Supervisors are expected to provide adequate coverage, maintain attendance standards, and ensure departmental objectives are achieved. Time off is granted in accordance with company policy. 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