SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of

SAP S/4HANA

Public Cloud initiatives across BOBM''''s business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking. This is a great opportunity to sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility. What You''''ll Do L1 Production Support & Incident Management Serve as the primary point of contact for IT L1 support activities across the

SAP S/4HANA

production environment. Own end-to-end support workflows in JIRA, ServiceNow, and CALM-managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context. Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders. Finance & Integration Support Assist finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes. Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes. Support

SAP S/4HANA

Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications). Training & Enablement Support SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams. Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

What You''''ll Need Education:

Bachelor''''s degree in a technical or business-related field (or equivalent experience).

Experience:

5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management-planning, executing, and delivering complex technology projects on time and within scope.

Cloud Background :

At least one full-lifecycle implementation of

SAP S/4HANA

Public Cloud.

Production Support Expertise:

Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.

Reporting & Visibility Tools:

Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.

Technical Skills:

Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.

Soft Skills:

Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Availability :

Willingness to work onsite 4 days per week. Preferred Qualifications SAP Activate methodology or project management certification. SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules. Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations. Job ScheduleJob Schedule