PA - Philadelphia Full time R228779

• Position Overview
• At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.

We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Systems Reliability and Support Specialist Sr. within PNC's Site Reliability Engineering Center (SRC) you will be based at PNC's downtown Philadelphia, Pennsylvania location. In this role you will focus on

• Vulnerabilities Management
• Incident Management
• Installing and renewing certifications
• Working with Windows and Linux
• Configuring servers to new standards
• Ensuring projects are completed by target dates from start to finish.
• Team on call support part of the role with gradual initiation into the rotation

Technical Skills Required:

• Production Support and related documentation
• Operating systems upgrade for Linux and Windows servers
• Dynatrace / Logscale Technical Skills Desired…
• Jira/Confluence, Service Now, SQL/ETL - (SQL server installation and queries) (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting) PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in

STEM OPT

for this position.

• Job Description
• + Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.

+ Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. + Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. + Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. + Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. + Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: +

• Customer Focused
• - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. +
• Managing Risk
• - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Qualifications
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills
• Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Documentation, Process Improvements, Release Management, Site Reliability Engineering, Software Solutions, User Experience (UX) Design
• Competencies
• Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting
• Work Experience
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education
• Bachelors
• Certifications
• No Required Certification(s)
• Licenses
• No Required License(s)
• Language Assessments
• No Required or Preferred Language Assessments
• Benefits
• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

• Disability Accommodations Statement
• If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.

com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

• Equal Employment Opportunity (EEO)
• PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

• California Residents
• Refer to the California Consumer Privacy Act Privacy Notice (https://content.

pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC\_CCPA\_Privacy\_Disclosure\_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC's total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page (https://careers.pnc.com/global/en/total-rewards) . If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join! (https://flows.beamery.com/pnc/tc-signup)