Print Production & Customer Service Specialist Revolution Technologies, LLC Coppell, TX Job Details Full-time | Contract $17 - $23 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Prepress Customer communication Microsoft Excel Customer relationship building Customer service Design file preparation for print Client rapport building In-person customer service Client file management High school diploma or GED Attention to detail Graphic design software Customer relationship management Client management Print production Desktop applications Vendor communication Technical troubleshooting support Productivity software Technical Proficiency File organization Quality data entry Production troubleshooting Full Job Description Overview We are seeking an experienced Print Production / Customer Service Specialist to support customer print and production requirements. This position serves as a key point of contact for incoming print jobs, coordinating projects from initial order through production and delivery. The ideal candidate has prior experience in the print industry , strong customer service skills, and hands-on knowledge of print production, document preparation, file inspection, and graphic arts or imaging technology. Key Responsibilities Serve as a primary point of contact for receiving, reviewing, and electronically logging customer print jobs. Review customer orders and files for accuracy, quality, and production readiness. Estimate, schedule, track, and coordinate incoming print production and outsourced vendor jobs. Inspect digital files for potential production issues, including fonts, image resolution, formatting, and layout. Modify document layouts and impositions to achieve required finished results. Perform color management, color correction, trapping, and basic image editing when applicable. Convert files and documents using standard software and production tools. Troubleshoot production, output, and delivery issues to ensure customer requirements are completed successfully. Coordinate outsourced/custom print projects with approved vendors. Perform quality inspections of customer order information and completed work. Maintain accurate reporting logs and billing-related information. Provide basic training and assistance to customers using web-based ordering systems when requested. Build and maintain professional relationships with customers and approved vendors. Operate standard office equipment, including printers, copiers, and related devices. Manage multiple projects and priorities while meeting production deadlines. Work effectively both independently with minimal supervision and as part of a team. Required Qualifications High School Diploma or equivalent. 3-5+ years of relevant professional experience. Minimum 2 years of customer service experience within the print industry. Post-high-school technology training or equivalent hands-on experience. Training, education, or professional experience in graphic arts, imaging science, print technology, networking, or multiple operating systems. Strong understanding of print production workflows and digital file preparation. Advanced proficiency with Microsoft Office , including Word, Excel, and PowerPoint. Strong general computer skills, including email, web-based applications, file management, document storage, printing, and data entry. Excellent customer service and client relationship-building skills. Strong verbal and written communication skills. Excellent organizational, multitasking, and follow-up abilities. Strong attention to detail and commitment to quality. Ability to troubleshoot problems and independently identify solutions. Ability to work effectively with customers, team members, and external vendors. Ability to perform responsibilities with minimal supervision. Preferred Background Candidates with previous experience in commercial printing, digital print production, print customer service, prepress, graphic arts, document production, or managed print services are strongly encouraged to apply.

Location:

Coppell, TX 75019

Pay Range:

$17.00-$23.00/hour, based on experience

Contract Duration:

12 months

Schedule:

Monday-Friday Hours:

40 hours per week

Employment Type:

Contract Experience:

3-5+ years of relevant experience

Print Industry Experience:

Minimum 2 years of customer service experience within the print industry

Pay:

$17.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Do you have at least 2 years of customer service experience specifically within the print, commercial printing, digital printing, or print production industry? How many years of professional experience do you have in print production, prepress, graphic arts, imaging, or a closely related field? Do you have experience reviewing print-ready files for issues such as fonts, image resolution, formatting, layout, or other production problems? Do you have experience modifying document layouts or preparing/imposing files for print production? Do you have education, training, or hands-on technical experience beyond high school in print technology, graphic arts, imaging, computer systems, or a related field?

Work Location:

In person