Production Application Support Specialist

Production Application Support Specialist Allruva Technology Services Irving, TX Job Details Contract 22 hours ago Qualifications Optimizing workflow processes Knowledge management ITIL Certification Defect resolution root cause analysis Bachelor's degree in information technology Computer Science Incident management Incident report management Preventive action implementation Defect analysis IT system monitoring System performance optimization UNIX Application deployment Mid-level Windows Collaboration with product development teams Analysis skills Bachelor's degree Incident management operations support Vendor communication Technical customer support solution Technical writing Customer service knowledge base Production monitoring System deployment Problem management Application Maintenance Online help documentation Bachelor's degree in computer science Full Job Description Job - ID 202403.TX0064 Excellent long- term contract opportunity forProd uction Application Support Specialist working on development of new cloud base applications in Dallas, TX.

Job Responsibilities:

Application Support:

Provide tiered support for production applications, addressing user issues, incidents, and service requests promptly and effectively. Collaborate with development teams to understand application functionality and troubleshoot technical issues.

Incident Management:

Monitor, investigate, and resolve production incidents, ensuring minimal downtime and optimal performance. Implement preventive measures to avoid recurring incidents and improve overall system stability.

Troubleshooting and Root Cause Analysis:

Conduct thorough root cause analysis for complex issues, identifying underlying problems and implementing solutions. Document troubleshooting procedures for future reference and knowledge sharing.

System Monitoring:

Utilize monitoring tools to proactively identify potential issues and performance bottlenecks. Respond to alerts, conduct system health checks, and implement corrective actions.

Deployment Support:

Assist in the deployment of application releases, ensuring smooth transitions and minimal impact on end-users. Collaborate with development and infrastructure teams to validate and test deployments.

Documentation:

Maintain comprehensive documentation for production systems, including configurations, procedures, and incident reports. Create knowledge base articles for common issues to facilitate self-service resolution.

Communication:

Communicate effectively with end-users, stakeholders, and cross-functional teams to provide timely updates on incidents and resolutions. Collaborate with external vendors for issue resolution when necessary.

Continuous Improvement:

Identify opportunities for process improvement and automation to enhance efficiency in application support. Participate in post-incident reviews and contribute to the development of preventive measures.

Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

Proven experience in production application support or a related IT support role. Familiarity with incident management, troubleshooting, and root cause analysis.

Technical Skills:

Proficiency in working with Unix/Linux and Windows environments. Knowledge of scripting languages (e.g., Shell, Python) for automation tasks.

Communication Skills:

Strong communication and interpersonal skills to interact with both technical and non-technical stakeholders. Ability to convey technical information clearly and concisely.

Analytical Skills:

Excellent problem-solving and analytical skills to diagnose and resolve complex issues. Capacity to work under pressure in a fast-paced production environment.

Collaboration:

Ability to work collaboratively with cross-functional teams and external vendors. Team player with a proactive and positive attitude. Certification (Optional): Relevant certifications in IT support or incident management (e.g., ITIL) would be a plus.

How To Apply:

Interested candidates should submit their resume, cover letter to