Quality Control Inspector - (NIH)

Job Summary:

The Quality Control Inspector (QCI) is responsible for conducting systematic inspections, audits, and evaluations of Environmental Services (EVS) operations at the NIH Clinical Center (Building 10 and associated research and clinical support facilities). Working under the direction of the Quality Control Manager (QCM) and Quality Control Plan (QCP), the QCI verifies that all housekeeping, janitorial, floor care, recycling collection, and linen distribution services meet or exceed the standards established in the Performance Work Statement (PWS) and applicable NIH, Joint Commission (TJC), and Centers for Disease Control and Prevention (CDC) guidelines. The QCI plays a critical role in Teya's commitment to infection prevention, patient safety, regulatory compliance, and continuous performance improvement within one of the nation's premier biomedical research and clinical care environments.

Salary:

Per applicable SCA Wage Determination /

Teya Compensation Structure Benefits:

Teya and its Subsidiaries offer highly competitive benefits, including Federal Employee Health Benefits (FEHB) medical insurance, PTO, dental, vision, and a matching 401(k) retirement plan, as well as clear internal career progression and employee development pathways.

Duties and Responsibilities:

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. Quality Inspections & Audits Conduct scheduled and unannounced inspections of patient rooms, restrooms, procedure rooms, laboratories, corridors, stairwells, elevators, public areas, and ancillary spaces using standardized NIH inspection forms and scoring criteria. Evaluate cleanliness, odor control, waste management, recycling compliance, linen handling, and equipment condition against PWS service level requirements. Inspect and document high-touch surface disinfection in clinical and isolation areas in accordance with NIH EVS Procedures Manual protocols and manufacturer IFU requirements. Perform floor care quality audits including stripping, refinishing, burnishing, carpet extraction, and wet/dry mopping operations. Review recycling collection procedures for compliance with NIH sustainability directives and proper segregation of waste streams (regulated medical waste, recyclables, solid waste). Conduct post-cleaning verification in isolation rooms, operating rooms, and other high-risk clinical areas before return to service. Documentation & Reporting Complete all inspection forms legibly and accurately; record deficiencies, corrective actions required, and re-inspection results in the designated tracking system. Prepare and submit daily, weekly, and monthly QC inspection reports to the Quality Control Manager; flag recurring deficiencies for root-cause analysis and corrective action planning. Maintain accurate logs of inspection outcomes by zone, shift, and work area to support trend analysis and performance improvement initiatives. Document observations related to infection control breaches, chemical spills, equipment malfunctions, or safety hazards and report them immediately per NIH Clinical Center reporting protocols. Support preparation of documentation required for Joint Commission and other accreditation surveys. Corrective Action & Follow-Up Communicate inspection findings directly to EVS Supervisors and Group Leaders; verify timely completion of corrective actions within established timeframes. Conduct re-inspections to confirm that deficiencies have been properly corrected and document re-inspection results. Escalate unresolved or recurring deficiencies to the Quality Control Manager and, when directed, to the Contracting Officer's Representative (COR). Participate in root-cause analysis discussions and contribute data-driven recommendations to prevent recurrence of quality deficiencies. Infection Prevention & Compliance Verify that EVS staff apply EPA-registered, NIH-approved disinfectants at correct concentrations and contact times per manufacturer IFUs and the NIH EVS Procedures Manual. Monitor compliance with standard precautions, contact/airborne/droplet isolation protocols, and PPE requirements specific to each area type. Coordinate with NIH Infection Control and Environmental Health & Safety personnel as directed when infection-related concerns are identified. Confirm proper terminal cleaning procedures following patient discharge from isolation rooms or high-risk clinical areas. Staff Support & Training Verification Observe EVS staff technique during inspections and provide real-time, respectful feedback; refer coaching needs to the EVS Supervisor or Training Manager. Verify that staff are using approved equipment, cleaning chemicals, and procedures as trained; note deviations for follow-up training. Support new employee orientation by accompanying trainees during initial cleaning rounds and confirming procedural competency. Participate in monthly quality meetings and contribute inspection data to performance review discussions. Customer Service & Communication Maintain a professional, courteous demeanor when interacting with NIH clinical staff, researchers, patients, and visitors at all times. Respond promptly and professionally to service complaints or quality concerns from NIH personnel; report issues to the EVS Supervisor and document outcomes. Serve as a visible quality ambassador for Teya Support Services within the NIH Clinical Center environment. Must be available to cover all shifts in support of 24-hour, 7-day-per-week NIH operations; must comply with all NIH access, badging, background investigation, and drug screening requirements.

Required Qualifications and Experience:

High school diploma or GED equivalent required; minimum two (2) years of experience in Environmental Services, janitorial operations, or facility services, preferably in a healthcare or federal government facility setting. Prior experience performing quality inspections, audits, or compliance monitoring in a healthcare EVS environment strongly preferred. Demonstrated knowledge of healthcare EVS cleaning and disinfection methods, including terminal cleaning, isolation room protocols, and high-touch surface disinfection. Familiarity with Joint Commission Environment of Care standards, CDC/HICPAC environmental infection control guidelines, and

OSHA 29 CFR 1910.1030

(Bloodborne Pathogens) preferred. Ability to read, interpret, and apply procedures from the NIH EVS Procedures Manual, PWS, and manufacturer IFUs; strong observation skills with meticulous attention to detail. Proficiency in completing written inspection forms and electronic documentation; basic computer skills (Microsoft Word, Excel, or equivalent) preferred. Ability to communicate inspection findings clearly and professionally in both verbal and written form; bilingual (English/Spanish) capability is a plus. Healthcare Environmental Services certification (CHEST or equivalent) preferred, or willingness to obtain within 12 months of hire. OSHA Bloodborne Pathogens training (29 CFR 1910.1030), HIPAA Privacy and Security training, MRI Safety awareness, and Anti-Terrorism Level I training required prior to or within 30 days of assignment start.

HIPAA and Safety:

Must perform all duties in a manner that assures the confidentiality, privacy, dignity, and safety of NIH patients, research participants, visitors, and staff at all times. All personnel are required to comply with HIPAA regulations, NIH privacy policies, and applicable federal standards governing the handling of PHI and sensitive research data. Must comply with all NIH campus security requirements, complete a federal background investigation (NIH Moderate Risk Public Trust), and complete pre-employment drug screening prior to start date.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Capabilities Physical Demands Must be able to walk, stand, bend, stoop throughout NIH Clinical Center for extended periods each shift.

Walking / Standing

60% Must be able to bend, stoop, and reach during inspection activities across all facility areas.

Bending / Stooping

15% May carry inspection equipment, documentation materials, and supplies.

Reaching / Extending

10% Must maintain mental alertness and physical readiness throughout all inspection rounds.

Kneeling / Crouching

10% Twisting / Turning 5% Must be able to lift and carry up to 40 lbs. unassisted; team lift required for items exceeding 50 lbs. Work is performed in clinical healthcare environments including patient rooms, isolation areas, operating rooms, and laboratories. Exposure to bloodborne pathogens, chemical disinfectants, and biohazardous materials is possible; proper use of PPE is mandatory. Work schedule may include day, evening, or weekend shifts as directed by operational need and contract requirements.

Additional Position Duties:

This position description is intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Other duties may be assigned, and the company reserves the right to modify, interpret, and apply the job description as necessary. This position description is not a contract for employment and employment is "at-will" unless otherwise stated in a Union contract, employment agreement, or where prohibited by local, state, or federal regulations.

EEO Statement:

It is the company's policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude, and experience, to provide Equal Employment Opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work-related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, or other protected status. When applicable, the company's policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force, and benefits. It is the company's business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Performance Standards:

To be successful in this role, the QCI will apply thorough knowledge of healthcare EVS quality standards to ensure consistent achievement of NIH contract performance requirements and QASP thresholds. Performance standards include QC inspection scores, documentation accuracy and timeliness, corrective action follow-through, infection prevention compliance, regulatory audit readiness, attendance, attitude, and EVS Supervisor/QCM satisfaction. This document is not a contract of employment.