Hospice Quality Assurance Manager

Hospice Quality Assurance Manager Arcadia, CA Job Details Full-time $35 - $45 an hour 1 day ago Benefits 401(k) Paid time off Opportunities for advancement Qualifications Quality control corrective actions Collaborate with healthcare professionals Regulatory inspections Management Medicare LVN Compliance audits & assessments Data reporting Palliative and hospice care teams Corrective and preventive actions (CAPA) Mid-level State healthcare regulations Key Performance Indicators CMS regulatory compliance RN experience Quality assurance audits Clinical staff training Policy & process development Staff training Centers for Medicare and Medicaid Services (CMS) Regulatory affairs Clinical documentation Data analytics Healthcare policy development Continuous quality improvement (CQI) Quality audits Root cause analysis Leadership Communication skills Documentation reviews

Full Job Description Benefits:

401(k) Competitive salary Opportunity for advancement Paid time off The QA Manager oversees the quality of charting and QUAPI program by managing chart audits—making sure care is safe, effective, patient-centered and compliant with regulations. Key Roles & Responsibilities 1. QAPI Program Oversight Manage and implement the hospice QAPI plan Identify areas for improvement using data (falls, infections, hospitalizations, etc.) Lead performance improvement projects (PIPs) Track and report outcomes to leadership 2.

Regulatory Compliance Ensure compliance with:

Medicare Conditions of Participation State regulations Prepare for surveys (CMS and state) Conduct mock surveys and audits Maintain readiness at all times (survey-ready culture) 3. Clinical Chart Audits Review patient charts for: Proper documentation Eligibility (LCD guidelines) Timeliness (admissions, recertifications, visits) Identify trends in documentation deficiencies Provide feedback to clinical staff 4. Education & Staff Training Educate staff on: Documentation standards Regulatory updates Quality initiatives Conduct in-services and competency training Collaborate with clinical leadership (DPCS) 5. Incident & Risk Management Oversee reporting and investigation of: Falls Medication errors Patient/family complaints Perform root cause analysis (RCA) Implement corrective action plans 6. Performance Metrics & Data Tracking Monitor key hospice quality indicators: CAHPS Hospice Survey scores Hospitalizations/revocations Pain and symptom management effectiveness Analyze trends and present reports to leadership/IDT 7. Policy & Procedure Management Develop and update hospice policies/procedures Ensure policies align with current regulations Assist departments in implementing policies correctly 8. Interdisciplinary Team (IDT) Collaboration Attend IDT meetings to ensure: Compliance with care planning Documentation supports hospice eligibility Support clinicians with quality improvement strategies 9. Survey & Audit Response Lead response to: State/CMS survey findings ADRs (Additional Documentation Requests) Create Plans of Correction (POCs) Ensure follow-through on deficiencies Key Skills Needed Strong knowledge of hospice regulations (CMS, state) Clinical background (LVN or RN) Detail-oriented with strong auditing skills Data analysis and reporting ability Leadership and communication skills