Job Title:

Quality Assurance Coordinator Pay Rate:

$19.00

$20.

Location:

Irwindale, CA Available Job Schedules:

Friday

Tuesday:
Day Shift (6AM
2:30PM) Tuesday
Saturday:
Swing Shift (2PM
10:30PM)

FLSA Status:

Full-Time, Non-Exempt Job Overview Absolute International Security is seeking a professional Quality Assurance Coordinator to provide day-to-day support to the Operations department. This role is responsible for ensuring accuracy, consistency, and effectiveness of security personnel in the field by providing remote security monitoring, incident response, and audits for all assigned personnel and locations. This role serves as a central communication point between security guards, security supervisors, clients, and management to ensure efficient operations and exceptional customer service. The ideal candidate is highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment. Key Responsibilities Quality Assurance Audits Monitor and audit security personnel for performance, credentials, training, contract compliance, and adherence to company policy. Appropriately respond to deficiencies by addressing them with the employee or escalating issues to the appropriate department / manager. Conduct analysis of security personnel KPIs to ensure proper and effective deployment of security personnel to appropriate locations. Review and escalate notifications of potential security, operational, or safety risks to the appropriate manager / client. Ensure compliance with labor laws, company policies, and contractual scope of work requirements. Quality Assurance Operations Conduct Quality Assurance calls to ensure active, alert, and effective security personnel deployed in the field. Respond promptly to emergencies, incidents, and performance deficiencies. Use available company technology platforms to ensure quality control with security personnel performance. Maintain communication with security personnel via phone, text, email, and other company communication platforms. Document critical security personnel activities, incidents, and operational updates. Camera Monitor Monitor client security cameras according to applicable scope of work. Complete monitoring logs, incident reports, and shift summaries. Initiate proper security protocols when incidents are captured and reviewed. Provide verbal warnings via remote camera \"talk-down\" features. Administrative Duties Maintain accurate quality assurance records and audit trails. Prepare security performance reports for management. Verify timesheets and assist with attendance-related payroll matters. Monitor and appropriately respond to daily operational logs and shift summary reports. Support security supervisors and management. Customer & Employee Support Serve as the primary point of contact for security personnel regarding performance and duties. Communicate professionally with clients regarding contract performance, updates, and service requests. Address performance deficiencies and employee concerns in a timely manner. Assist with onboarding new security personnel into company systems. Minimum Qualifications Education High school diploma or GED required. Associate's or Bachelor's degree preferred. Experience Minimum 2 years of security industry or related field experience required. Previous experience in quality assurance, dispatching, security operations, or high volume workforce coordination preferred. Additional Requirements Must be at least 18 years old Ability to pass a background check, drug screening, and additional screening requirements Excellent written & verbal communication and interpersonal skills Strong multi-tasking, task management, and attention to detail Possesses a professional and customer service oriented demeanor with emphasis on team collaboration and conflict resolution Ability to work in fast-paced environemnts and handle emergencies calmly under pressure. Acts with confidentiality and discretion Demonstrates initiative and self-motivation Must be dependable, committed to ethical conduct, and acts with integrity Additional Information / Benefits Paid Time Off (PTO) Premium Shift Pay for Holidays Worked 401(k) Retirement Plan Health / Dental / Vision Insurance Paid Sick Leave Training and Career Development Employee Assistance Programs This position is at-will , and job duties/schedules may be adjusted based on client requirements or operational needs. Absolute International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our Recruiting department at recruiting@absolutesecurityintl.com or call us at (626) 858-7188. Absolute International Security is a BSIS licensed Private Patrol Operator (PPO #16302). 5155 Irwindale Avenue Irwindale

CA 91745

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Quality Assurance Coordinator