POSITION SUMMARY

The Quality Operations Supervisor is responsible for the day-to-day supervision and execution of Quality Department activities. This position provides operational leadership for Quality personnel and supports supplier quality, Quality Management System (QMS) activities, NCR/CAPA administration, inspection, document control, training, calibration, internal audits, and continual improvement. The Quality Operations Supervisor directly supervises Quality operations staff and ensures Quality strategy and QMS requirements are carried out consistently in day-to-day operations. The Quality Program Manager retains overall responsibility for QMS governance, ISO/OEM compliance, audit leadership, risk management, CAPA effectiveness, Management Review, Quality strategy, and final Quality authority.

KEY RESPONSIBILITIES

Supervise the day-to-day activities, workload, priorities, coverage, training, anddevelopment of Quality Department personnel. Coordinate Quality activities across customer quality, process quality, incominginspection, manufacturing support, and outgoing inspection. Serve as the primary operational lead for supplier quality, including supplier qualification,monitoring, performance evaluation, documentation, and corrective action. Initiate and administer Supplier Corrective Action Requests (SCARs) and monitor supplierresponses, corrective actions, and recurring issues. Support the day-to-day administration of the Quality Management System (QMS) andensure required Quality activities and records are completed. Oversee NCR and CAPA activities, including investigations, action tracking, due dates,recurring issues, and appropriate escalation. Coordinate containment, product holds, additional inspection, and other Quality activitieswhen nonconforming or potentially nonconforming product is identified. Supervise Quality inspection activities and ensure appropriate coverage for incoming, in-process/manufacturing, and outgoing inspection. Support the team in prioritizing root-cause investigations, process controls, FAI/first-pieceactivities, and defect-prevention initiatives. Support the Customer Quality Specialist in managing customer complaints, RMAs, NCRadministration, customer-quality investigations, and trending. Administer QMS document control, including coordination of document creation, revision,approval, release, retention, and obsolete-document control. Coordinate Quality training and competency records, including training resulting from newor revised QMS requirements. Administer the calibration and monitoring/measuring equipment program, includingcalibration status, due dates, records, and escalation of out-of-tolerance equipment. Conduct or support internal audits when qualified and assist with ISO, OEM, and customeraudit readiness. Monitor Quality KPIs and trends related to suppliers, NCRs, CAPAs, SCARs, customercomplaints, inspection activities, training, calibration, audits, and recurring failures. Promote continual improvement and support the transition from reactive inspection andproblem resolution toward process control and defect prevention. Escalate significant product, customer, supplier, compliance, resource, or QMS concernsto the Quality Program Manager.

KNOWLEDGE / SKILLS

Strong working knowledge of Quality Management Systems (QMS) and Quality Assuranceprinciples. Working knowledge of

ISO 9001

requirements preferred. Experience with supplier qualification, supplier performance, and supplier corrective-action processes. Familiarity with NCR, CAPA, SCAR, root-cause analysis, and corrective-action processes. Knowledge of incoming, in-process/manufacturing, and outgoing inspection activities. Understanding of document control, training/competency, calibration, and Quality recordrequirements. Familiarity with internal auditing principles and techniques. Strong leadership, coaching, workload-management, and organizational skills. Strong analytical and problem-solving abilities, including the ability to identify trends andrecurring issues. Strong written and verbal communication skills with the ability to coordinate effectively across departments and with suppliers, customers, and management. Ability to make risk-based decisions within defined authority and recognize when escalation to the Quality Program Manager is required. Strong attention to detail and recordkeeping. Proficiency with Microsoft Outlook, Word, Excel, Teams, and applicable ERP/QMS systems.

EDUCATION / EXPERIENCE

Associate or bachelor's degree in quality, Business, Supply Chain, Engineering Technology, Manufacturing, Operations, or a related field preferred. An equivalent combination of education, Quality training, certifications, and relevant experience may be considered. 3-5 years of experience in Quality Assurance, Quality Systems, Supplier Quality, manufacturing Quality, or a related environment required. Demonstrated leadership or team-lead experience required; previous formal supervisory experience required. Experience with supplier quality, NCR/CAPA/SCAR processes, ISO 9001, internal auditing, document control, training, calibration, or manufacturing/distribution Quality is required. Relevant training or certifications, such as

ISO 9001

Internal Auditor, ISO 19011 audit or training, applicable ASQ certifications, or Lean Six Sigma, are preferred.

Job Type:

Full-time Pay:

$64,100.00 - $91,200.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person