For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

Position Summary The Quality Supervisor is responsible for leading the day-to-day activities of the Quality Department within MasterBrand. This position ensures products and processes meet established quality standards, customer requirements, and regulatory expectations while promoting a culture of safety, continuous improvement, accountability, and operational excellence. The Quality Supervisor leads quality auditors, partners closely with production and engineering teams, and drives corrective actions to reduce defects, improve customer satisfaction, and support plant performance goals.

Knowledge Responsibilities:

• Supervise and develop Quality Auditors and other assigned quality personnel.
• Provide daily directions, coaching, and performance feedback to team members.
• Ensure consistent execution of inspection standards and quality procedures across all manufacturing areas.
• Promote accountability and ownership for quality throughout the facility.
• Support succession planning and employee development within the quality function.
• Ensure products meet company specifications, customer requirements, and industry standards.
• Lead incoming, in-process, and final quality inspections.
• Maintain compliance with quality management systems, audit requirements, and documented procedures.
• Support internal, external, customer, and certification audits.
• Ensure appropriate control of non-conforming materials and products.
• Lead investigations into quality concerns, customer complaints, and manufacturing defects.
• Facilitate root cause analysis using structured problem-solving methods.
• Implement and monitor corrective and preventive actions.
• Drive continuous improvement initiatives focused on reducing scrap, rework, warranty claims, and defects.
• Utilize quality data and performance metrics to identify improvement opportunities.
• Partner with Production, Engineering, Maintenance, Materials, and Customer Care teams to resolve quality issues.
• Support new product launches, process changes, and manufacturing improvements.
• Participate in daily management activities and plant tier meetings.
• Communicate quality performance, trends, and improvement initiatives to leadership teams.
• Promote and maintain a safe working environment.
• Ensure associates follow all safety policies, procedures, and PPE requirements.

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