Quality Manager

Quality Manager DRC Heat Transfer Melrose Park, IL Job Details Full-time 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Teamwork Customer returns handling Manufacturing facility Bachelor's degree Quality inspection PPAP Manufacturing company experience

Full Job Description Company Description:

TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Quality Manager to join the team in their greater Chicago area.

TUTCO LLC

is a Subsidiary of Smiths Group with Headquarters in London, England. Job Overview This position will manage the DRC Quality Assurance program and its compliance with

ISO 9001.

Establish a good working relationship with DRC's customers to address and resolve returned goods, answer technical questions, and handle warranty claims. Work with our suppliers to address non-conforming products. Work with the production department to establish a quality-focused environment, including participating in continuous improvement activities focused on efficiency improvements by reducing waste caused by poor quality. Duties Build and maintain strong working relationships with customers to understand their needs and concerns. Establish and maintain standardized processes and practices between all DRC manufacturing facilities. Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field. Own communications with customers regarding warrantable issues. Oversee LMA (lead, manage, hold accountable) of Quality personnel. Accountable for decision-making on warrantable issue dispositions. Track the cost of warranty items. Create metrics and reports to identify trends requiring intervention and to execute those interventions. Work closely with the Quality Engineer and Field Service Team to resolve customer needs. Develop and implement strategies and processes to improve efficiency and effectiveness. Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts) Lead and direct multi-departmental work for root cause analysis and execution of countermeasures. Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items. Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams. Work closely with Quality Engineer to establish and enforce quality standards and support activities. Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance. Establish and maintain

ISO 9001

compliant system. Participating in the ISO Internal Audit activities Perform other tasks as assigned. Skills Extensive knowledge of

ISO 9001

standards. Bachelor's degree in a STEM related field. 5+ years of combined customer-facing and operational experience in the industrial manufacturing market required. Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S). Experience with heat transfer products and sheet metal fabrication processes strongly preferred. Proven experience in conducting quality audits within manufacturing environments. Strong understanding of quality control techniques, inspection methods, and quality assurance processes.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance

Work Location:

In person