Quality Control Manager

Quality Control Oversight Manage daily QC workflow and ensure timely completion of all pre-funding and post-closing reviews. Coordinate monthly loan file selection and submission to third-party QC vendors. Review vendor findings, identify root causes, and ensure corrective actions are implemented in accordance with regulatory requirements, investor guidelines, and Bank policy. Provide timely feedback to QC vendors and escalate issues to management when appropriate. Monitor and report on the Bank's defect rate, trends, and loan-level findings. Coordinate responses to QC and audit findings for senior management and the Board of Directors. Audit & Compliance Perform secondary reviews of a sample of vendor-identified findings to ensure accuracy and consistency. Perform post loan review on a sample of all lending products. Track, follow up, and ensure timely closure of all open audit items. Identify red flags, potential misrepresentation, or deficiencies within loan files. Support internal and external audits by providing documentation and responding to information requests. Recordkeeping & Reporting Maintain complete and accurate QC records for pre-funding and post-closing reviews. Prepare and distribute QC reports to business units, senior management, and the Board. Maintain documentation of employee training related to QC and investor requirements. HMDA Responsibilities Review HMDA data for accuracy and completeness. Assist Compliance with HMDA data collection, validation, and reporting. Support preparation of compliance-related reports required by Bank policy. Training & Communication Facilitate the monthly Quality Control Committee. Communicate guideline changes and QC-related updates to relevant departments. Participate in training initiatives and stay current on regulatory and investor changes. Monitor training of new and existing employees related to QC processes. Other Responsibilities Build and maintain strong working relationships with senior business leaders. Assist Risk Management with regulatory and audit information requests. Participate in special projects and perform other duties as assigned. Qualifications Associate's degree in business, finance, or related field; Minimum 3 years of banking experience Skills & Experience Strong analytical and critical-thinking skills with the ability to evaluate complex loan files. Excellent written and verbal communication skills. Ability to maintain confidentiality and exercise sound judgment. Ability to manage multiple priorities and work independently. Physical Requirements 1. Ability to type, operate a computer and general office equipment. 2. Walking, sitting, standing, filing, ability to lift 40 pounds, and communicating with customers, employees, applicants, and vendors. 3. Working in a fast-paced environment. The Quality Control Manager is responsible for overseeing all aspects of the Bank's mortgage Quality Control program, including daily management of pre‑funding and post‑closing loan file reviews, coordination with third‑party QC vendors, and monitoring compliance with regulatory and investor requirements. This role ensures adherence to HMDA reporting standards, communicates audit results, and supports internal and external audits. The QC Manager partners closely with senior leadership to identify trends, mitigate risk, and strengthen operational processes. Quality Control Manager 3.7 3.7 out of 5 stars 201 West Morgan Street, Spencer, IN 47460 Full-time Owen County State Bank 10 reviews Full-time Quality Control Oversight Manage daily QC workflow and ensure timely completion of all pre-funding and post-closing reviews. Coordinate monthly loan file selection and submission to third-party QC vendors. Review vendor findings, identify root causes, and ensure corrective actions are implemented in accordance with regulatory requirements, investor guidelines, and Bank policy. Provide timely feedback to QC vendors and escalate issues to management when appropriate. Monitor and report on the Bank's defect rate, trends, and loan-level findings. Coordinate responses to QC and audit findings for senior management and the Board of Directors. Audit & Compliance Perform secondary reviews of a sample of vendor-identified findings to ensure accuracy and consistency. Perform post loan review on a sample of all lending products. Track, follow up, and ensure timely closure of all open audit items. Identify red flags, potential misrepresentation, or deficiencies within loan files. Support internal and external audits by providing documentation and responding to information requests. Recordkeeping & Reporting Maintain complete and accurate QC records for pre-funding and post-closing reviews. Prepare and distribute QC reports to business units, senior management, and the Board. Maintain documentation of employee training related to QC and investor requirements. HMDA Responsibilities Review HMDA data for accuracy and completeness. Assist Compliance with HMDA data collection, validation, and reporting. Support preparation of compliance-related reports required by Bank policy. Training & Communication Facilitate the monthly Quality Control Committee. Communicate guideline changes and QC-related updates to relevant departments. Participate in training initiatives and stay current on regulatory and investor changes. Monitor training of new and existing employees related to QC processes. Other Responsibilities Build and maintain strong working relationships with senior business leaders. Assist Risk Management with regulatory and audit information requests. Participate in special projects and perform other duties as assigned. Qualifications Associate's degree in business, finance, or related field; Minimum 3 years of banking experience Skills & Experience Strong analytical and critical-thinking skills with the ability to evaluate complex loan files. Excellent written and verbal communication skills. Ability to maintain confidentiality and exercise sound judgment. Ability to manage multiple priorities and work independently. Physical Requirements 1. Ability to type, operate a computer and general office equipment. 2. Walking, sitting, standing, filing, ability to lift 40 pounds, and communicating with customers, employees, applicants, and vendors. 3. Working in a fast-paced environment. The Quality Control Manager is responsible for overseeing all aspects of the Bank's mortgage Quality Control program, including daily management of pre‑funding and post‑closing loan file reviews, coordination with third‑party QC vendors, and monitoring compliance with regulatory and investor requirements. This role ensures adherence to HMDA reporting standards, communicates audit results, and supports internal and external audits. The QC Manager partners closely with senior leadership to identify trends, mitigate risk, and strengthen operational processes.