Quality Assurance Supervisor

Shift:

8:30 pm to 5:00 am on Sunday, Monday, Tuesday, Wednesday, Saturday, with Thursday and Friday off

Essential Functions:

Tracks all maintenance calls identified by Chimes and enters into Maximo dailyTracks janitorial work orders, analyses data and generates reports as requiredCollects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis resultsTrains staff on use of Restroom Alert and JAMSComplies with all Agency policies & procedures and follows contract specificationsHandles duties with judgement, tact, and accuracyUtilizes an Android device and computer for data input and retrieval of information as requiredSets up, handles, maintains, and forwards all paperwork and reports in a timely mannerMaintains flow and output of workMaintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as requiredReact immediately to custodial emergency situationsCreate, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by ChimesAnalyze reports and requests to determine action needed, recommends corrective action as requiredAct as QA Manager when QA Manager is unavailableOversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.

Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies foundProvides assistance to visitors, coworkers and employees as neededAttends all meetings and in-service training and relates information to employeesPasses and complies with CPR/first aid training and OSHA trainingAttends work regularly and follows assigned scheduleWorks cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the publicMaintains confidentialityObserves BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)

Secondary Functions:

Performs data analysis and develops reports upon MAA requestPerforms other duties as required•Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to

Meet Work Demands:

Ability to sit for long periods of timeAbility to bend and reach overheadAbility to place documents in and retrieve them from file cabinetsAbility to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as neededAbility to stand/walk for long periods of timeJob Competencies Needed for Success on the

Job:

Ability to work independently and collaboratively with othersAbility to communicate effectively with employees and MAA staffAbility to follow instructions accuratelyAbility to make decisions and solve problemsAbility to plan, implement, organize, and prioritizeAbility to be flexible and dedicated to quality and customer serviceAbility to manage multiple tasks effectivelyAbility to react immediately to emergency situationsAbility to read, write, and speak (communicate and relate information) EnglishAbility to type and use technology for completion of specified job dutiesAbility to manipulate numbersAbility to maintain and submit reports, logs, and other paperwork or electronic documents in a timely mannerAbility to understand and comply with safety procedures and environmental requirementsAbility to use and care for equipment properlyAbility to complete tasks in a timely manner with numerous interruptionsAbility to attend work regularly according to assigned schedule and company policiesAbility to work a flexible schedule as required including weekends and holidaysAbility to attend and participate in training and work related meetingsAbility to demonstrate integrity and ethical standards in job performanceAbility to deal with others in a positive, enthusiastic, respectful, and courteous mannerAbility to comply with all building, security, and company policies and procedures Other requirements if applicable for position: Valid driver's license from state of residence and ability to drive License must have been valid for at least 3 years If driving a 15 passenger van, must be at least 25 years old Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

Education:

Bachelor's degree preferred Valid CPR/FR certification preferred Knowledge of typing, filing, and office procedures Knowledge of electronic tracking systems such as MAXIMO, JAMS, Restroom Alert Knowledge and ability to use Microsoft Word, Excel and Power Point

Experience:

Minimum of two (2) years' experience in managerial positions including administrative and supervisory oversight Previous experience with Maximo, JAMS and Restroom Alert preferred Previous experience in custodial operations preferred Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment Proficient in Microsoft Suite programs High degree of skill in typing and computer utilization

Notes:

At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience...Visit the Employer site for more details