Quality Assurance / Control Manager

The Quality Assurance / Quality Control (QA/QC) Manager is responsible for ensuring consistent service quality, compliance, and performance across facilities services. This role partners closely with operations leadership and frontline teams to establish quality standards, conduct regular inspections and audits, address deficiencies, and drive continuous improvement across custodial and facility operations. The QA/QC Manager plays a critical role in maintaining safe, clean, and compliant environments by monitoring service delivery, standard operating procedures, training effectiveness, and regulatory adherence across multiple locations.

Pay:

$65,000.00 - $70,000.00 annual salary The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data. Benefit Information ABM offers a comprehensive benefits package. For more information, visit: ABM Team Member Benefits | Staff & Management Conduct routine quality assurance audits and inspections across assigned facilities to ensure services meet ABM and client standards. Monitor and document custodial and facilities performance, identifying gaps in cleanliness, safety, compliance, and procedural execution. Partner with Operations Managers, Site Supervisors, and Leads to address quality deficiencies and implement corrective action plans. Track recurring issues, trends, and performance metrics; provide data‑driven recommendations for continuous improvement. Ensure compliance with OSHA guidelines, safety programs, chemical handling protocols, and applicable state and local regulations. Support onboarding and ongoing training efforts by validating SOP adherence, work methods, and quality standards. Participate in client walkthroughs, inspections, and review meetings, serving as a quality representative when needed. Assist in preparing for external audits, readiness reviews, and special inspections. Maintain clear, accurate documentation related to inspections, findings, and resolution status. Collaborate with leadership to support district‑wide initiatives, seasonal readiness, and special projects. High school diploma or equivalent required; Associate's degree preferred. 3-5 years of experience in quality assurance, facilities operations, custodial services, or building services management. Demonstrated experience conducting inspections, audits, and performance evaluations in a multi‑site environment. Strong working knowledge of custodial processes, chemicals, equipment, and safety standards. Familiarity with OSHA regulations, safety programs, and compliance documentation. Excellent organizational, communication, and follow‑up skills. Ability to work independently, manage priorities, and travel between mutliple locations. Proficiency with Microsoft Office (Word, Excel, Outlook). Experience using CMMS or inspection tracking systems preferred. Valid driver's license required. About Us ABM (

NYSE:

ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across

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directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.