Test Center Administrator

Description We are looking for a dedicated Test Center Administrator to join our team in Rochester, Minnesota. In this long-term contract position, you will oversee daily operations at the test center, ensuring compliance with company standards and providing a secure, detail-oriented environment for test candidates. This role involves supervising staff, maintaining facility security, and delivering exceptional customer service to test-takers.

Responsibilities:

• Manage the daily operations of the test center, ensuring adherence to company policies and client requirements.
• Develop and oversee staff schedules, including supervising regular and contract Test Center Administrators.
• Train and mentor new team members to meet performance and quality standards.
• Monitor and enforce security and identification procedures for test candidates during registration and testing.
• Maintain the physical security of the testing facility, including managing keys and ensuring proper use of locks and security systems.
• Resolve issues related to candidates, facilities, or operations, escalating them to the appropriate department when necessary.
• Communicate with property management to ensure a safe, comfortable, and fully operational testing environment.
• Conduct quality assurance checks, participate in audits, and support corporate initiatives as a team member.
• Prepare and file detailed reports on incidents, complaints, or irregularities observed at the test center.
• Utilize basic technical knowledge to troubleshoot and resolve common computer or equipment issues. Requirements
• High school diploma or equivalent; college experience is a plus.
• Minimum of two years of customer service experience in environments such as retail, call centers, or restaurants.
• At least one year of experience in a management or supervisory role.
• Proficiency in Windows-based applications, including Office and Outlook.
• Strong communication skills, with the ability to convey information professionally and authoritatively.
• Flexibility to work various days and shifts, including evenings and weekends, based on testing demands.
• Capability to write detailed, accurate reports and correspondence.
• Physical ability to lift up to 40 pounds, remain stationary for extended periods, and move through the testing room periodically.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .