Quality Assurance Manager

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Quality Assurance Manager Lee's Summit, MO, USA Full Time Email Me Similar Jobs Email Me This Job Position:

Quality Assurance Manager Location:

Lee's Summit, MO (with travel to Harrisonburg, VA as needed)

Employment Type:

Full-Time, Exempt Overview The Quality Assurance Manager implements and monitors quality controls across all contract sites to drive continuous improvement, prevent nonconformances, and ensure full compliance with USCIS standards and the Performance Work Statement (PWS). This role plays a critical part in maintaining high levels of accuracy, reliability, and customer satisfaction in the management of immigration records. Key Responsibilities Conduct internal audits, process reviews, and corrective/preventive action planning across multi-site operations. Develop and deliver training on quality standards, security protocols (PII/SPII), and procedural adherence. Track and analyze key performance indicators (KPIs), delivering reports on metrics related to reliability, accuracy, timeliness, and overall performance. Support the seamless implementation of policy changes and technological adaptations while minimizing operational impact. Promote a culture of quality and ensure high customer satisfaction through metrics-driven performance and continuous improvement. Required Qualifications Minimum 5+ years of experience in quality management for federal service contracts ( ISO 9001:2015 experience strongly preferred). Certification in quality auditing (e.g., CQA ) or Six Sigma Green Belt / Black Belt . Bachelor's degree in Quality Management, Business Administration, or a related field. Ability to obtain and maintain a SECRET clearance. Strong analytical skills with proven experience in process improvement methodologies. Preferred Qualifications Familiarity with federal records policies and PWS-driven quality frameworks (USCIS or similar DHS experience is a plus). Heartland Federal is an equal opportunity employer committed to diversity, fiscal responsibility, and exceeding client expectations. We encourage veterans, individuals with disabilities, and those with federal contracting experience to apply. Apply by submitting a resume and cover letter to [rkhatri@heartland-federal.com] (or via our website when postings are live), referencing the specific role. Apply Now with our quick 3 minute Application! You have JavaScript disabled on your browser. You will not be able to apply for this position without enabling javascript. If you need assistance with enabling javascript, please click here for assistance. • Fields Are Required What is your full name? First Name Last Name How can we contact you? Email Phone Number Number Type Home Cell Work What is your preferred method of communication? Email Text Message Please indicate if you agree to isolved Applicant Tracking's Applicant Communication Policy . Yes, I agree to be contacted by text messages No, I do not agree to receive text messages I agree to isolved Applicant Tracking's Privacy Policy and Terms of Service .• Apply for this Position Apply for this Position Sign Up For Job Alerts! Name You must type a name. 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