Manufacturing Quality Manager Max Solutions Canada - 3.8 Concord, NC Job Details Full-time 12 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Statistics Customer communication Content creation for technical audiences Production data analysis Defect resolution root cause analysis Six Sigma Green Belt ERP systems Statistical Process Control Technical writing experience within manufacturing Production deviation management Corrective and preventive actions (CAPA) ISO certification audits Quality reports Manufacturing standard operating procedures Quality control data reporting Manufacturing facility experience Supervising experience Bachelor's degree Attention to detail Quality assurance standard operating procedures Problem-solving Operational excellence initiatives Quality control communication Managing product quality assurance teams Quality improvement programs in engineering Standard operating procedures (SOPs) Production documentation Product quality failure Audit support Standard operating procedures drafting Full Job Description About Max Solutions Founded by industry veterans Marc Shore and Dennis Kaltman, Max Solutions seeks to impact our customers, employees, communities and the environment through specialty packaging solutions that support the healthcare and consumer segments. We deliver this unmatched impact by investing in next-generation technology, building and supporting an exceptional team of people and never placing limits on creativity. We are looking for a highly skilled, detail-oriented Quality Manager for our location in Concord, NC. Responsibilities Lead and develop the QA team with hiring, coaching, managing performance, and holding staff accountable to safety, conduct, and quality standards on the production floor Inspect and test materials, equipment, processes, and finished product against quality standards and customer specifications Own the site's Quality Management System (QMS) related to quality manual, policies, procedures, and work instructions, in accordance with

ISO 9001

2015 requirements Lead root cause analysis (RCA) and corrective/preventive action (CAPA) for defects, deviations, and non-conformances through to closure Lead Advanced Product Quality Planning (APQP) for new and revised jobs to catch quality risks before they reach the production floor Manage the supplier quality program for vendors that provide materials/services Prepare for and lead the facility through internal and external audits (customer and

ISO 9001

certification audits), keeping the site audit-ready year-round Own change control activities/documentation within the QMS, including review and approval of manufacturing documents (SOPs, work instructions, forms) and submission documents Maintain a metrics program and generate customer and leadership facing quality scorecards (complaint trends, CAR/SCAR status, SPC data) that drive continuous improvement Manage relationships with third party testing labs, equipment vendors, and calibration suppliers Conduct routine safety audits in partnership with EHS Participate in or lead cross-functional teams on production issues, efficiency, cost savings, and new product support Qualifications/Skills Required Minimum 5 years of hands on quality experience in a printing, packaging, or similar manufacturing environment. Real world production floor experience is required; this is not a laboratory or testing only role Minimum 2 years of direct/indirect supervisory experience leading a team or process Working knowledge of

ISO 9001

2015 standards and how they apply to day to day production processes Demonstrated experience leading root cause analysis (RCA) and CAPA investigations to closure Experience leading and hosting both internal audits and external audits (customer and certification body) Track record of driving continuous improvement initiatives on the production floor Ability to work autonomously on the production floor, applying strong problem solving skills Strong communication skills to manage support personnel and interface with customers Strong technical writing skills with the ability to write and revise clear SOPs, work instructions, CAPA reports, and other quality documentation Bachelor's degree in a technical discipline preferred; equivalent hands on packaging/print manufacturing experience will be considered in place of a degree Six Sigma Green Belt (or equivalent Lean/Six Sigma training) preferred; ASQ certification (CQE, CMQ/OE) a plus Working knowledge of statistical process control (SPC) and root-cause tools (Minitab, Pareto analysis, DOE) to support data-based decision making Hands on experience with printing, finishing, and converting operations is an asset. Specifically offset/flexo printing, die cutting, folding and gluing, and finishing processes such as embossing, foil stamping, and coatings Experience with Advanced Product Quality Planning (APQP) and generating customer-facing quality scorecards/metrics Working knowledge of G7 color management principles (Idealliance) a plus Ability to navigate an ERP system and QISS or an equivalent QMS software platform Willingness to work overtime when needed, including weekends Ability to work well with others in a diverse workforce environment Must be eligible to work in the United States without restriction Max Solutions, Inc. is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status, or any other basis that is protected by federal, state or local law.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person