Date Posted:

08/28/26

Applications Due:

09/13/26

Vacancy ID:

222713 Position Information NY HELPNo AgencyTeachers' Retirement System TitleAssistant Director of Quality Assurance Occupational CategoryAdministrative or General Management Salary GradeNS Bargaining UnitCSEA Local 658 (NYS Teachers' Retirement System) Salary RangeFrom $139529 to $157040 Annually Employment TypeFull-Time Appointment TypePermanent Jurisdictional ClassUnclassified Service Travel Percentage0% Schedule WorkweekMon-Fri Hours Per Week37.5 Workday From8 AM To4:30 PM Flextime allowed?

No Mandatory overtime?

No Compressed workweek allowed?

No Telecommuting allowed?

No Location CountyAlbany Street Address10 Corporate Woods Drive CityAlbany StateNY Zip Code12211 Job Specifics Duties DescriptionThe Assistant Director of Quality Assurance & Support will be responsible for, but not limited to, the following duties:

• Acting as mentor, trainer, supervisor, etc., for direct report(s)
• Actively coaching, mentoring and developing departmental staff
• Ensuring all departmental staff adhere to the approved personnel policies of the System
• Directing and supporting department initiatives
• Working with other departments in Member Relations to administer new legislation and coordinate work efforts
• Working with the Director to plan and oversee all work of the Quality Assurance (QA), Documentation & Training (D&T), Document and Office Support Services (DOSS), and Resource units
• Ensuring department is meeting all benchmarks as established.
• Participating in testing group for launching new features such as in MyNYSTRS and ESA
• Reviewing procedure documentation to make sure all steps in the process are documented and are updated to reflect System changes
• Reporting regularly to the Director on the status, problems, and plans of the department and requesting guidance as needed
• Act as a liaison with other departments in the System to promote the needs and requests of the department Works with the Director to:
• Establish goals and priorities for major activities within the department
• Review and coordinate the department budget request and business plan
• Maintain the approved organizational structure and adhere to the System's personnel policies and organizational plan
• Employ consistent techniques to provide a work environment which is efficient and participatory, and that fosters employee development and creativity, while always looking to improve internal and external customer service
• Direct, coordinate, and monitor the operations of the department to ensure that employers and members receive the highest possible level of customer service
• Ensure the QA Unit successfully achieves its primary focus of verifying the accuracy of benefit calculations and data across the MR Division
• Ensure the D&T unit successfully achieves its primary focus of providing training and documentation support across the MR Division
• Ensure the DOSS unit successfully achieves its primary focus of scanning and validating documents (mail, workflow, and backfile) for the MR Division
• Ensure the Resource Unit successfully achieves its primary focus of inputting initial data and providing processing assistance for the MR Division Minimum Qualifications-A bachelor's degree with 3 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system; OR•An associate's degree with 5 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system; OR•Eight (8) years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system.

[Examples of administrative program duties include direct involvement in such matters as developing and monitoring program budgets, setting and managing achievement of program/production goals, managing staff resources and workflow, overseeing process improvements, policy level decision making and coordinating staff training and development for one or more program areas of an organization.] Some positions may require additional credentials or a background check to verify your identity. How to Apply NameAleks Szumilo Telephone Fax Email Addressrecruitment@nystrs.org Address Street10 Corporate Woods Drive CityAlbany StateNY Zip Code12211 Notes on ApplyingTo be considered, you must submit your application through our online portal: ://nystrs.wd12.myworkdayjobs.com/NYSTRS_Careers