Quality Assurance Manager

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Position Summary:

The Quality Assurance Manager oversees all aspects of housekeeping operations at the facility, ensuring cleanliness, safety, and guest satisfaction. This role involves managing staff, coordinating tasks, maintaining equipment and supplies, and ensuring high standards of cleanliness throughout the facility.

Major Responsibilities:

Staff Management:

Supervise and coordinate housekeeping staff across shifts to ensure efficient and effective cleaning operations.

Training and Development:

Provide training on proper cleaning techniques, safety procedures, and guest service standards to maintain hotel-quality cleanliness.

Meeting Participation:

Lead daily housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues.

Issue Resolution:

Review event schedules and housekeeping assignments, addressing any cleaning issues promptly. Recommend solutions to enhance operational efficiency.

Inventory and Equipment Management:

Maintain inventory of cleaning supplies and equipment. Coordinate equipment maintenance, repair, and replacement as needed.

Cleaning Standards:

Ensure adherence to cleaning standards, safety regulations, and protocols. Monitor quality control to meet facility and guest expectations.

Budget Management:

Assist in budget planning and management for housekeeping operations. Monitor expenses, control costs, and optimize resource allocation.

Janitorial Duties:

Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal.

Facility Maintenance:

Handle spill cleanup, breakages, and maintenance issues. Ensure public and leased areas are clean, safe, and presentable.

Compliance:

Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment.

Reporting:

Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage.

Team Leadership:

Motivate and develop housekeeping staff. Conduct performance evaluations, provide feedback, and implement training programs.

Sustainability:

Drive and oversee sustainability initiatives to enhance waste diversion rates.

Qualifications:

Knowledge:

Solid understanding of housekeeping procedures, and facility management practices within a public assembly or commercial facility. High school diploma/GED required; Bachelor's degree in Hospitality Management or related field preferred.

Experience:

Minimum of five years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment. Demonstrating proficiency in managing multiple responsibilities with minimal supervision. Proven crisis management experience is advantageous.

Skills/Aptitudes:

Strong problem-solving, planning, organizational, and logistical skills. Exceptional interpersonal and communication skills (oral and written). Ability to build effective relationships with diverse stakeholders and work collaboratively.

Working Conditions:

Comfortable with exposure to adverse weather conditions, cleaning chemicals, and flexible/irregular hours (including evenings, weekends, and holidays) to ensure comprehensive department coverage and goal achievement. Physical ability to lift up to 75 pounds, perform bending, stooping, climbing, and operate industrial equipment.

To Apply:

This position offers a competitive salary and comprehensive benefits package.

To Apply:

www.columbusconventions.com/employment

Contact:

Kasandra Cook Greater Columbus Convention Center 400 N High Street Columbus, OH 43215

Phone:

614.827.2541 Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.