Coordinator Global Quality Assurance

Coordinator Global Quality Assurance Hilton Corporate LocationMcLean, Virginia, United States CategoryCorporate

COR015T4

JOB

DESCRIPTION

• The location for this position is virtual/remote
• Exceptional Hospitality Starts with You This is your chance to be part of an inhouse Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands!

As a Coordinator, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Quality Assurance team reporting to the Senior Manager of Office & Administration you will work on projects including Brand Compliance Committee, Quality Fees, Fleet Management. What you'll do during a typical day: Maintain and update QArelated sites, process documentation, and training materials to ensure accuracy and consistency across the department. Manage administrative and operational tasks including inventory tracking (equipment, supplies, and collateral), fleet management, and invoicing/billing activities (e.g., consecutive fees, international audits, Quality Fees, etc.). Produce weekly and monthly QA reporting, gathering and analyzing data and translating insights into clear narratives and presentations. Support QA operations by handling BOSS system maintenance, DEidentification tracking, and coordination of internal logs (Fire Life Safety, Reversals, Notice of Default). How you'll collaborate with others: Partner with internal QA teams, global QA partners, and crossfunctional departments (e.g., legal, finance, and compliance) to support reporting, billing and operational processes. Be a liaison between hotel teams, suppliers, and internal stakeholders to ensure alignment on QA processes and requirements. Participate in QA committee and Brand compliance meetings, contributing research, agendas, historical data, and ongoing followup actions. Deliverables you'll take ownership of: Oversee recurring QA reporting and presentations, including weekly/monthly performance reports and executiveready insights. Manage important operational trackers and processes such as DEidentification logs, fleet inventory, billing/fee tracking, and auditrelated documentation. What It Takes to Make the Stay You have these minimum qualifications: Two (2) years of work experience in Administration Proficient with MS Office Overnight travel less than 10% It would be useful if you have: Hospitality experience working on global projects One (1) year of experience within the Hilton Family of Brands Advanced Excel skills include building macros, VLOOKUP tables, and data manipulation Experience with Salesforce.com (SFDC) Associate's degree/College Diploma How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including

• : Incredible travel perks
• Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our worldclass hotels through our Go Hilton travel program Own a piece of Hilton
• Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave
• Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support
• Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge
• In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources
• Your wellbeing comes first. Eligible Team Members can access free counseling and support through our bestinclass Employee Assistance Program (EAP) Generous paid time off (PTO)
• Recharge, relax, and take time for what matters most Health & welfare benefits
• From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future
• Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an AwardWinning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our awardwinning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of worldclass brands, and a companywide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work. Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical wellbeing, so they can Thrive personally and professionally. The pay range for this role is $45,000

• $70,000 and is determined based on applicable and specialized experience and location.

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LIREMOTE

EOE, including disability/vets