Manager of Collections - Repossession Industry Millennium Capital and Recovery Corporation - 2.8 Akron, OH Job Details Full-time $62,000 a year 1 day ago Benefits Paid holidays Disability insurance 401(k) 3% Match Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED LexisNexis Analysis skills Supervising experience Process management Time management

Full Job Description Department:

Operations Classification​:

Exempt Reports To:

SVP Recovery Performance Management SUMMARY:

The Manager of Recovery Operations is responsible for the oversite and activities of case management teams assigned operations by planning, leading, and implementing quality assurance.

ESSENTIAL RESPONSIBILITIES

§ Key member of the management team and contribute to operational strategies to meet corporate growth and performance objectives. § Collects and evaluates processes, ensuring that procedures meet acceptable quality and integrity standards. § Coordinates employee efforts to ensure efficient response time. § Facilitates communication among departments and management. § Drafts and implements policies and procedures to improve the recovery process and the quality of services produced. § Drafts and maintains logs, records, and other documentation of testing procedures, methodologies, and criteria. § Maintains records of test results, defects identified, and other key metrics related to quality control. § Analyzes quality control test results and offers feedback and interpretations of those results to management or staff. § Maintains knowledge of trends, developments, and technological advances in the applicable industry and in the quality control field. § Drafts and maintains standard operating procedures, manuals, and documentation for the recovery and QA processes. § Monitors and periodically reports on production quality, nonconformance, trends, and underlying causes of defects in systems or processes. § Ceases production when serious recovery risks arise. § Provides training where necessary. Participates in daily, weekly, monthly and annual planning process as appropriate.

COMPETENCIES

§ Thorough understanding of quality control standards and methodology. § Strong analytical and problem-solving skills. § Excellent management and supervisory skills. § Excellent written and verbal communication skills. § Excellent organizational and time management skills. § Proficient in Microsoft Office Suite or similar software.

Supervisory Responsibility:

This position has direct supervisory responsibilities.

Required Education and Experience:

Roles at this level typically do not require a university/college degree but do require a high school diploma or GED and a minimum of 3 or more years of related experience.

Additional Eligibility Qualifications:

Knowledge of the collections industry is helpful. A minimum of three years of experience and knowledge of skip tracing technology (Accurint, Lexus Nexus, TLO, CLEAR) preferred.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds at a time.

Work Authorization:

Must be authorized to work in the United States.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

PTO:

4.00 hours biweekly (13 days annually), (15 days annually after 1 year) 9 Paid Holidays 1 Floating Holiday Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Disability Insurance Employee Assistance Program 3% 401(k) Match 100% vested after one year of service

Job Type:

Full-time Pay:

$62,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Collections:

3 years (Preferred)

Supervising:

1 year (Preferred) Ability to

Commute:

Akron, OH 44311 (Preferred) Ability to

Relocate:

Akron, OH 44311: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Akron, OH 44311