POSITION SUMMARY

The Quality Assurance and Training Academy Manager plays a critical role in overseeing performance metrics, report generation, and continuous improvement initiatives across all WNYICC programs. This role requires a highly organized, adaptable leader who can manage multiple time-sensitive responsibilities, work collaboratively with cross-functional teams, and represent the organization professionally with internal and external stakeholders. The Quality Assurance and Training Academy Manager is responsible for managing quality assurance, reporting, and information technology related initiatives.

Hybrid position:

Work from Home / remote office position with occasional in-person team meetings in Western New York/Buffalo. Report Directly to Director of Quality Assurance and Contracts

ESSENTIAL

FUNCTIONS and

RESPONSIBILITIES

Performance Monitoring & Quality Assurance Monitor and evaluate program performance metrics, KPIs, and Objectives and Key Results (OKRs) to ensure alignment with organizational goals and partner requirements. Lead the QA review of all Delivery Partner documentation within our IT platform to maintain compliance and quality standards. Coordinate and update Continuous Quality Improvement (CQI) projects across the organization. Assist with the development and implementation of performance dashboards in collaboration with contracted vendors. Run and analyze metrics reports to drive data-informed decisions and improvements. Ensure timely and accurate submission of internal and external reports, including regulatory documentation required by state governing agencies. Training Academy Management Manage WNYICC's Training Academy and suite of trainings. Coordinate relationships with training vendors. Schedule Trainings and assist with training set up and recruitment.

Manage WNYICC's Learning Management System Cross-Functional Collaboration:

Work in close partnership with the Operations Team to ensure consistent QA best practice across programs. Collaborate with the Business and Finance Team to support partner compliance and facilitate billing-related training and documentation tracking. Engage with team members across departments to meet project deadlines and ensure alignment of shared goals. Conduct quarterly contract and chart audits and subsequent reports.

Organizational Agility & Communication:

Manage multiple high-priority tasks independently in a fast-paced environment, showing adaptability in response to shifting needs. Provide support to assigned Committees and/or Workgroups. Assist the WNYICC Management Team across a wide range of responsibilities, contributing to strategic initiatives as needed.

Customer Service & Stakeholder Engagement:

Deliver excellent customer service through all channels (phone, in-person, email, etc.), embodying WNYICC's standards in every interaction. Communicate effectively and positively with internal teams and external partners to foster a culture of collaboration and respect.

Professional Expectations:

Maintain meticulous attention to detail and strong organizational skills. Exhibit flexibility and a willingness to take on varied tasks (\"wear many hats\") to support organizational success. Approach challenges with a solutions-oriented mindset and a commitment to excellence. Willingness to learn and collaborate on company initiatives. Additional Information This job description outlines the core duties and responsibilities of the QA Training Academy Manager role. However, it is not an exhaustive list. The incumbent may be assigned additional tasks and responsibilities as needed, in support of the organization's goals and operations.

QUALIFICATIONS

Education:

Bachelor's degree in a related field such as Quality Management, Public Health, Healthcare Administration, Computer Science, Information Systems, Mathematics or a related field; equivalent life experience may count toward this requirement. Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. Ability to multi-task and willing to take on new projects. Comfortable working both in a Team environment and independently. Experience with State and Federal reporting

Experience:

3-5 years of progressively responsible experience in quality assurance or program performance monitoring and reporting. Proven experience with project management. Experience working with performance metrics (KPIs), quality improvement methodologies, or regulatory reporting. Proven experience leading and organizing trainings.

Skills and Knowledge:

Strong understanding of quality assurance principles, performance evaluation methods, and continuous improvement practices. Ability to interpret and manage Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with reporting tools (e.g., Tableau, Power BI, or similar). Excellent organizational, analytical, and problem-solving skills. Strong written and verbal communication skills. Ability to manage multiple deadlines and priorities in a fast-paced environment. Comfort working independently and collaboratively across cross-functional teams.

Other Requirements:

High attention to detail and accuracy. Demonstrated professionalism and ability to handle confidential information. Willingness to occasionally attend meetings or training outside regular business hours. Ability to travel locally as needed (if applicable).

ORGANIZATION SUMMARY

Western New York Integrated Care Collaborative (WNYICC) is an innovative non-profit corporation, incorporated in 2016. As the hub of a multi-county network of Community-Based Organizations (CBOs) and government agencies, we are strategically positioned to respond to and capitalize on opportunities to advance community-based integrated health care and to bring sustainability to community-based programs and services which address social determinants of health. WNYICC's role in the network is to provide administrative contracting, billing, technical support, training, and quality assurance on a regional level. The WNYICC Network works collaboratively to navigate the changing healthcare landscape together to improve health outcomes in our Western New York Community. SALARY and

BENEFITS

WNYICC provides a fun, progressive work environment with great benefits and a competitive salary; flexible schedule; company laptop; health and dental insurance; generous paid time off package + 10 paid holidays; paid mileage; 401K, cell phone stipend; retirement plan, FSA/HSA options, home office stipend; and the ability to work with innovative, talented, diverse, and valued team members driven to strengthen communities and transform lives. This is a hybrid position which includes remote work plus in-person meetings and some travel.

Annual Salary:

$62,500 - $65,000, exempt position. Western New York Integrated Care Collaborative, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. As an Affirmative Action Employer, Western New York Integrated Care Collaborative, Inc. is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.

Job Type:

Full-time Pay:

$62,500.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

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