Responibilities include:

Serve as the voice of the customer within the manufacturing plant
Lead customer discussions regarding quality concerns, financial impacts, and corrective actions
Manage and develop a quality organization consisting of engineers, lab technicians, and quality technicians
Ensure compliance with IATF standards, customer requirements, and quality systems
Analyze quality trends, identify root causes, and implement corrective actions
Track customer scorecards, satisfaction metrics, and quality costs
Collaborate with production, corporate leadership, and regulatory bodies
Ensure quality standards are consistently followed across multiple departments and teams
Lead quality audits, risk assessments, and compliance initiatives
Address complex manufacturing challenges related to product variation, transportation defects, and evolving EV industry requirements
Drive continuous improvement initiatives and simplify complex technical issues for stakeholders We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

5+ years of Quality Management experience in a Tier 1 Automotive manufacturing environment
Excellent communication interacting with customers to navigate complex technical concepts related to quality
Strong analytics background with the ability to utilize and interpret data for root cause analysis and drive corrective actions
People-first leader with proven ability to coach and developing quality teams
Knowledge of IATF Automotive Standards
Experience managing customer complaints, scorecards, and quality metrics
Ability to thrive in high-pressure manufacturing environments
Bachelor's Degree in Engineering or related field
Six Sigma tools/certification or A3 Problem Solving methodology
Toyota Production System / Toyota quality methodologies, Basic VDA Core Tools knowledge

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