Customer Project Quality Manager

The Project Quality Manager (PQM) is responsible for ensuring that all aspects of project quality are managed and maintained across projects and throughout their lifecycle. The PQM will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.

Main interactions:

Internal:

Business leaders, Project Managers / Tender Managers, Account managers,

Plant or LoB Quality Team, Supply Chain, CPO External:

Customers, OG suppliers What will you do? In project selling (CPP- S Gates):

• Review quality requirements, identify quality risks and define appropriate mitigation plans.
• Assess quality assurance and quality control requirements and detection of deviations.
• Support TMs on estimating the resources (hours + costs) needed for the project quality.
• Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents.
• required by the customer.
• Review quality tender specifications and supplier (internal and external) qualification. In project execution (CPP- P Gates):
• Participate in the tender & project kick-off, as well as to the REL governance when quality necessary
• Coordinate creation, completion and approval of quality documentation
• Monitor performance metrics to track quality performance throughout the project lifecycle
• Conduct internal and supplier (internal and external) assessments, inspections and audits to assess the compliance with project quality standards
• Ensure OG supplier compliance with relevant quality standards and regulations, issue and track claims to them
• Coordinate the correction and prevention actions for project non-conformities, lead communication and problem solving with customers
• Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directive (implementation of actions to be done by respective responsible team PM, plant or LoB).
• Ensure compliance with the existing quality and CSat processes & train team members on quality processes and procedures
• Lead customer interviews during project execution, collect regular customer feedback & build action plan to ensure customer satisfaction Transversal responsibilities:
• Lead or contribute to cross analysis of project quality KPIs (CoPQ, etc.), Lessons Learnt, offers and solutions quality
• Lead or contribute to customer interviews to collect and analyze feedback
• Provide expertise, guidance and support to project teams (TMs & PMs) on quality-related matters based on previous project quality experience
• Contribute to developing, implementing and improving quality assurance and quality control processes
• Participate, for support.

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