Director II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:

 Director II 

Job Title:

 Director II 

Agency:

 Health & Human Services Comm 

Department:

 IDD Prog Eligibility and Spprt 

Posting Number:

 17041 

Closing Date:

 05/28/2026 

Posting Audience:

 Internal and External 

Occupational Category:

 Management 

Salary Range:

 $7,015.16 - $10,416.67 

Pay Frequency:

MonthlySalary Group:

 

TEXAS-B-27

 

Shift:

 Day 

Additional Shift:

Telework:

Travel:

 Up to 5% 

Regular/Temporary:

 Regular 

Full Time/Part Time:

 Full time 

FLSA Exempt/Non-Exempt:

 Exempt 

Facility Location:

Job Location City:

 AUSTIN 

Job Location Address:

 701 W 51ST ST 

Other Locations:

MOS Codes:

8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate to fill the position of Director II. MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCS's mission by providing program-level leadership and operational oversight for Intellectual and Developmental Disabilities Program Eligibility and Support (IDD PES) unit. This position establishes and implements goals, policies, procedures, and performance standards consistent with HHSC¿s strategic plan and regulatory requirements. The Director II directs program operations, evaluates effectiveness, ensures compliance, and leads continuous improvement initiatives. The position oversees development of the IDD PES Annual Performance Plan, implements methodologies for evaluating outcomes, and uses data analysis to identify risks and improvement opportunities. The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy. This position reports to the IDD PES Director and establishes and implements goals, policies, procedures, and performance standards consistent with HHSC's strategic plan and regulatory requirements. The Director II directs program operations, evaluates effectiveness, ensures compliance, and leads continuous improvement initiatives. The position oversees development of the IDD PES Annual Performance Plan, implements methodologies for evaluating outcomes, and uses data analysis to identify risks and improvement opportunities. This role leads systemic process improvements related to tracking, monitoring, and reporting to ensure accurate, real-time program and case data. The Director II provides high-level quality assurance oversight and guidance, represents IDD PES in internal and external meetings, and leads agency initiatives and workgroups. The position works under minimal supervision with significant latitude for independent judgment and initiative. The IDD PES team is responsible for ensuring eligible Texans are enrolled in programs serving individuals with intellectual and/or developmental disabilities.

These programs include:

Home and Community-based Services (HCS), Texas Home Living (TxHmL), Community Living Assistance and Support Services (CLASS), Deaf-Blind with Multiple Disabilities (DBMD), Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Condition (ICF/IID), including State Supported Living Centers (SSLCs), and non-waiver Community First Choice. IDD PES staff authorize and verify programmatic eligibility for the listed programs. In addition, IDD PES staff process enrollments, transfers, suspensions, and terminations for HCS, TxHmL, CLASS, and DBMD, as well as coordinate and attend Fair Hearings. Essential Job Functions (EJFs): Works collaboratively across MCS to identify innovative and effective solutions for clients and staff. Provides executive-level leadership and operational oversight for IDD PES, setting program direction, priorities, and expectations to ensure compliant and effective operations. (20%) Oversees quality assurance and performance monitoring by analyzing data and reports to ensure compliance, timeliness, balanced workloads, and operational effectiveness, and by directing corrective actions as needed. (20%) Develops, implements, and evaluates program goals and objectives aligned with HHSC's strategic plan using historical data and performance measures. (15%) Leads program-wide process and data improvement initiatives to strengthen performance monitoring, data accuracy, and productivity analysis. (15%) Develops and oversees the IDD PES Annual Performance Plan, including goal setting, baseline measurement, outcome projection, and progress monitoring. (15%) Represents IDD PES in meetings, workgroups, and conferences and serves as lead for agency projects and statewide initiatives affecting the program. (15%) Knowledge, Skills and Abilities (KSAs):

Knowledge of:

local, state, and federal laws and regulations relating to IDD waiver programs, entitlement programs, Medicaid, and managed care. the Home and Community-based Services (HCS), Texas Home Living (TxHmL), Community Living Assistance and Support Services (CLASS), Deaf Blind with Multiple Disabilities (DBMD), Community First Choice non-waiver, and/or Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) programs.

Skill in:

using Microsoft Office applications (Outlook, Word, Excel, Power Point, Visio) and/or other applications to manage projects. establishing plans and setting objectives and goals that support an overall business strategy. identifying problems, evaluate alternatives, and implement effective solutions. developing and evaluating policies and procedures.

Ability to:

communicate effectively and plan, assign, and supervise the work of others. work collaboratively across MCS to accomplish objectives. have a keen attention to detail and the ability to implement creative solutions to problems. direct and organize program activities and establish program goals and objectives that support the strategic plan. prepare reports and present results. balance team and individual responsibilities.

Registrations, Licensure Requirements or Certifications:

N/A Initial Screening Criteria:

A bachelor's degree from an accredited college or university or at least four (4) years of full‑time professional experience in Medicaid services. Experience working with or for individuals with intellectual and/or developmental disabilities. Experience managing or directing programs, projects, or operations, including responsibility for planning, implementation, and achievement of program goals or objectives. Experience analyzing data, reports, or performance measures to assess compliance, effectiveness, or outcomes and to support operational or strategic decision‑making. Experience working collaboratively with internal and external stakeholders and leading cross‑functional projects or initiatives. Management experience in Health and Human Services (HHS) generally preferred.

Additional Information:

N/AReview our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.