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Quality Assurance Manager
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Pointsmith Point-of-purchase Management Services LLC
Katy, TX (In Person)
Full-Time
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Job Description
POSITION SUMMARY
The QA Manager supports and maintains the company's Quality Management System (QMS) within a high-volume print manufacturing environment. This role ensures production processes meet customer, regulatory, and internal quality standards while driving continuous improvement initiatives. The position is responsible for assessing workflows, documenting and controlling Standard Operating Procedures (SOPs), training teams, and supporting implementation of standardized processes across operations.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain and support the plant Quality Management System in alignment with Momentara quality standards and internal quality objectives.
- Assess production workflows across sales, prepress, digital, offset, grand-format, finishing, fulfillment, and shipping operations to identify process gaps and improvement opportunities.
- Develop, update, and control SOPs, work instructions, and quality documentation.
- Coordinate implementation of standardized procedures across departments.
- Conduct internal quality audits and assist with external customer audits.
- Develop and maintain quality metrics and dashboards including spoilage, rework, defects, process derailers, etc.
- Analyze quality trends and present monthly performance reports to leadership.
- Lead or support corrective and preventive action (CAPA) processes and ensure corrective actions are implemented and sustained.
- Collaborate with production leadership to reduce waste, improve throughput, and drive process consistency.
- Train employees and supervisors on SOPs, quality expectations, and process improvements.
- Monitor compliance on the production floor and provide coaching to reinforce standards.
- Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
- Maintain document control and revision history within QMS systems.
- Direct customer complaint investigations and root cause analysis.
- Lead risk assessments (FMEA - Failure Modes and Effects Analysis) for new processes and product launches.
- Support new equipment or workflow implementation with validation.
REQUIRED SKILLS/EXPERIENCE
- Bachelor's degree in Quality, Manufacturing, Operations, or related field preferred
- Six Sigma Green Belt or equivalent preferred
- 5-8 years of quality or process coordination experience in print manufacturing or production environments. Experience working within ISO-based Quality Management Systems and/or six-sigmapreferred.
- Experience documenting SOPs and implementing standardized workflows.
- Working knowledge of Lean Manufacturing, Six Sigma, or continuous improvement methodspreferred.
- Experience conducting internal audits or supporting certification audits preferred.
- Advanced Excel and data analytics experience.
- Familiarity with print manufacturing workflows including sales, prepress, press, bindery,finishing, and fulfillment, shipping and receiving operations.
KEY COMPETENCIES
- Strong process documentation and organizational skills
- Ability to communicate procedures clearly to production teams
- Strong analytical and problem-solving ability
- Comfortable working on the production floor in fast-paced environments
- Ability to manage multiple projects and deadlines
- Strong cross-functional collaboration skills
- Proficiency in Microsoft Office and document management systems