Quality Control Manager

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work. Why This Role Matters The Quality Control Manager is responsible for the overall implementation, direction, and coordination of the quality assurance program and quality control activities of their assigned contracts. Ensuring the inspection and verification of completed contracted work that meets the contractual requirements and established standards through personal performance or direction of subordinates. Preparation and completion of assigned reporting duties by internal and contractual requirements as well as administration of the inspection and reporting database that will be used on the contract site. What You Will Do Coordinate between project management and quality personnel to implement the quality assurance program through training, documentation, reporting, and inspections. Implement and coordinate inspection procedures, checklists, and schedules; direct inspection and testing staff to ensure continuous improvement and high-quality standards. Manage the CMMS for documenting inspection results, work orders, and reporting; train staff on proper use and report system issues promptly. Prepare contract deliverables, including the Quality Control Plan, QC reports, inspection data, and sustainability documents. Analyze inspection results for trends, safety concerns, and adherence to quality standards; communicate findings and release reports per contract and Didlake procedures. Participate in sustainability initiatives to meet contract requirements and maintain CIMs/CIMs-GB certification. Plan and conduct training on equipment, quality standards, SOPs, and the quality assurance program; support SOP implementation and revisions. Schedule and document subcontractor inspections in CMMS; report results to project leadership and subcontractors. Maintain customer relationships and provide inspection data/reports as required. Supervise, interview, and support quality control staff; promote teamwork, professionalism, and adherence to Didlake policy. Support safety by observing and reporting unsafe behaviors; serve as a liaison for safety, sustainability, and training as needed. Complete and maintain all Didlake-required training.

Requirements:

What You Bring Education & Experience Associate's degree in any related field, plus two years of custodial experience in a supervisory capacity OR A high school diploma, plus three years of custodial experience in a supervisory capacity. Experience with Quality Assurance/Quality Improvement (QA/QI) preferred. A valid Real ID is required to access this worksite. Skills & Abilities Must possess US citizenship or equivalent. Possess the ability to pass a security clearance background check. Must possess strong communication skills including the ability to read and interpret documents (such as SOPs, Contracts, Reports), write routine reports and correspondence, basic familiarity with Computers and Office Software (such as Microsoft Office and web-based information), and present information to groups of employees. Ability to interact, train and resolve personnel issues with staff with assorted disabilities. Familiarity with reading, training, and drafting Standard Operating Procedures. Why Join Didlake Mission-driven organization with meaningful work. Supportive, inclusive team environment. Opportunity to build specialized floor care skills. Stable employment supporting federal contracts.