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Hilton Grand Vacations Company

Quality Assurance Specialist Rivera Beach Resort

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What they do

A Quality Assurance Specialist specializes in the prevention of faults in manufactured products and solutions.

$68,945 / year median in California

+0% projected growth

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Job Description

HGV now offers first day Benefits to our new employees! We are looking for a driven individual who is looking to be involved at the end of our sales process. As a Quality Assurance Specialist, you serve as the primary liaison between customers and the contractual aspects of their new purchases. This person assists with closing documents as a customer makes a decision to purchase our vacation ownership product. If you possess strong customer service skills and administrative experience, this opportunity could be an excellent fit for you! Why You'll Like it
Here:
Start Day One Strong
  • Medical, dental, and vision coverage from your first day PTO That Fits Your Lifestyle
  • Travel, recharge, or just relax Travel Like an Insider
  • Stay at Hilton properties starting at $40/night + dining discounts Get Paid Your Way
  • Early access to your paycheck with DailyPay Plan for Your Future
  • Automatic enrollment in our retirement savings plan Room to Grow
  • Real career advancement opportunities within the company
What You'll Do:
Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase. Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards. Offer technical support and advice to owners regarding product features and associated services.