Documentation/loans Support

Position Details :

Job Title:

Documentation Support (Verification Service)

Location:

El Monte, CA 91731 / Minneapolis, MN 55415 Job duration: 06 months ( Possible Extension/Conversion )

Pay Rate:

$29- $33/hr Job description: The Customer Service Specialist supports regulatory compliance efforts by responding to, collecting, and documenting customer-provided information required under program. This role serves as a critical liaison between customers, internal service teams, and compliance partners to ensure timely, accurate fulfillment of information requests related to qualifying transactions. The Specialist is responsible for delivering a professional customer experience while adhering to strict documentation, quality, and regulatory standards.

Required Skills:

Communicate Effectively Risk Management Time Management Attention to Detail Strong attention to detail Ability to follow structured processes Comfort with email-based communication

Experience Handling:

High-volume tasks Repetitive workflows

Embrace Change Desired Skills:

Embrace Change Contact Center Experience Nice-to-Have:

Banking or financial services background Loan processing/documentation experience Case management or CRM exposure The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.