Quality Improvement Specialist

Quality Improvement Specialist East Valley Community Health Center - 2.7 Pomona, CA Job Details $22.00 - $25.98 an hour 23 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Optimizing workflow processes Computer operation Writing skills Financial statement analysis Master's degree Financial report interpretation Financial statement interpretation Business management Full Job Description Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations. Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.

MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS

Facilitate and support quality improvement initiatives using PDSA cycles, root cause analysis, and process mapping. Work directly with care teams and staff to execute improvement projects aligned with organizational, HRSA, PCMH, and payer priorities. Assist teams in defining project aims, measures, timelines, and documentation. Track, monitor, and report progress and outcomes of QI projects. Support PCMH workflows including care coordination, access, team-based care, and population health initiatives. Assist with compliance and improvement activities related to HRSA, UDS, and health plan quality programs (e.g., HEDIS, Medi-Cal managed care). Support data collection, validation, basic analysis, and dashboard/report development. Participate in Quality, Clinical, and Performance Improvement committees Prepare documentation for audits, HRSA OSVs, and other regulatory reviews. Provide coaching and technical assistance to staff on QI tools and improvement methods. Other duties as assigned.

POSITION REQUIREMENTS AND QUALIFICATIONS

Must have excellent interpersonal skills and empathy towards populations served by EVCHC. Possess excellent communication skills, critical thinking skills, ability to handle stressful situations, capacity to function independently. Must have excellent process improvement skills and be able to understand clinic functions and department interactions. Knowledge of regulatory compliance. Ability to work with high level positions and relate well to people from diverse ethnic and cultural backgrounds. Ability to organize, analyze and synthesize complex data from various sources. Able to understand and interpret financial statements. Ability to evaluate process improvement projects and initiatives across the organization. Willingness to work flexible hours to meet the organization's needs/demands. Master's degree in business management with emphasis on Health Care Administration, or related master's degree is preferred. FQHC experience is a must. A minimum of 5 years of progressively responsible administration experience in the health care industry, preferably serving underserved populations. Thorough knowledge of the theory and practice of organizational management, preferably in a nonprofit environment. Must be able to communicate effectively, write/speak succinctly.

WORKING CONDITIONS/PHYSICAL/MENTAL ABILITIES AND PROCESSES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential position functions. Work requires long periods of sitting, reaching, speaking, hearing, seeing and ability to articulate clearly, use of hands to finger, reaching with hands and arms. Ability to work efficiently in a fast-paced office environment. Ability to work with personal computer for long periods of time. Travel to and from clinic or meeting sites within geographic service area. Manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when working with and performing normal office duties and responsibilities.

DOE:

$22.00 - $25.98 East Valley offers a competitive salary, excellent benefits to include medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year. Please apply to this position with your current resume. Principals only. Recruiters, please do not contact this job posting. EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.