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RI
Rose International
Quality Assurance Specialist - Call Monitoring & Compliance
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What they do
A Quality Assurance Specialist specializes in the prevention of faults in manufactured products and solutions.
$56,643 / year median in Georgia
+2% projected growth
Job Description
- Only qualified Quality Assurance candidates located near the Covington, Georgia area will be considered due to the position requiring an onsite presence
- Preferred Education
- Bachelor's degree in Business Quality Management or related field preferredRequired Experience
- 2+ years of experience in quality assurance or a similar role
- Experience in quality assurance auditing or call and chat monitoring
- Experience evaluating performance using scorecards
- Experience with data tracking, reporting, and feedback delivery
- Knowledge of regulatory compliance standards and best practicesTech Skills
- Microsoft Office
- MS Forms
- Quality monitoring tools
- Quality metrics and reporting
- Data tracking and analysis
- QA documentationSoft Skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Attention to detail
- Coaching and feedback
- Time management
- Collaboration
- Adaptability
- Accountability
- Customer focus
- Continuous improvementResponsibilities
- Monitor and evaluate interactions for adherence to quality standards
- Perform quality assurance evaluations using MS Forms
- Develop and implement quality assurance processes and guidelines
- Track and report quality results and metrics
- Communicate evaluation outcomes and provide feedback and coaching
- Maintain QA documentation and support quality reporting
- Collaborate with training teams and management to address performance gaps
- Prepare and present detailed quality reports to management and stakeholders
- Identify opportunities for process improvement and recommend actionable solutions
- Ensure compliance with established quality standards and regulatory requirements
- Review large volumes of data and interactions and communicate findings effectively
- Manage multiple priorities while maintaining accuracy and consistency in a high volume environment
- Support quality practices and process improvements across QTC NA operations
- Contribute to improved customer satisfaction compliance metrics and operational efficiency
- Assignment may be extended based on business needs
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.