Under supervision of the Quality Manager, performs a variety of both routine and non-routine duties in accordance with specific instructions and established work procedures. Reviews processes, identify areas for improvement, and implementing changes to enhance quality. Some duties involve work of a confidential nature which requires knowledge of the company's customers and pricing policies. The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Develop and implement quality control procedures to ensure compliance with quality assurance standards and guidelines Identify and set quality assurance standards based on understanding customer expectations and industry requirements Conduct audits and inspections to ensure compliance with established quality assurance standards Prepare and present reports and metrics related to quality assurance and compliance activities Plan, conduct, and monitor testing and inspection of materials and products to ensure finished product quality Investigate customer complaints and non-conformance issues Assist in the development of training material for quality assurance and compliance staff Review the implementation and efficiency of quality and inspection systems Collaborate with operations teams to identify areas for quality improvement Maintain a positive work atmosphere by acting and communicating in a manner that promotes good relations with customers, clients, co-workers and management Safety shoes (toe protection/slip resistant) and proper PPE must be always worn High school and/or college graduate, BSc degree in relevant field preferred Proven work experience as a Quality Assurance Specialist or similar role with at least 3 years relevant experience in a manufacturing or industrial setting Thorough knowledge of methodologies of quality assurance and standards Excellent numerical skills and understanding of data analysis/statistical methods Strong attention to detail and a results-driven approach Reliable and trustworthy Certification of quality control is a strong advantage (ISO 9000 etc.) Must be familiar with computers running the Windows operating system and be proficient with Microsoft Outlook, Word, Excel, and Teams Good communication skills required