Title:

Field Quality Coordinator Location:

Camden, NJ 08103

Schedule:

Monday-Friday, 8:00 AM - 4:30

PM Duration:

1 year contract

Pay:

$30/hr Primary Responsibilities Assist various groups within the Field Quality Assurance Division in: Reviewing reports from multiple resources to identify quality concerns. Gathering additional information on quality concerns from various sources. This includes emailing, messaging, talking to the retail employees on the phone. Analyze and organize data from different IT systems as directed by the manager and provide timely update on results. Review, maintain, and monitor reports and logs to ensure accuracy, completeness, and timely updates. Communicate and collaborate with field staff to arrange and facilitate vehicle inspections. Coordinate failed part collection and track the progress of the collection as directed by the manager. Support the team in issuing technical reports and following up on ongoing investigations. Review customer service and technical helpline cases and create summaries of conditions reported. Follow up with appropriate parties using email and phone to collect missing checklist items. Maintain various spreadsheets for tracking of all items. Provide weekly, bi-weekly, or monthly reports to the team on quality related concerns. Support ad hoc request to assist with KPIs reports or quality performance assessment by performing custom operations in the excel file following agreed convention.

Required Skills and Abilities:

Must be well organized and detail oriented. Must have an ability to learn how to use proprietary IT systems. Must be able to learn new process and retain the knowledge applying it in day-to-day activities. Must demonstrate computer proficiency with knowledge of Microsoft (MS) Office and working knowledge of

MS Excel:

group, search, filter, pivot, format, etc. Excellent reading and comprehension skills. Able to communicate effectively using phone and e-mail. Willing to learn and develop understanding of various infotainment devices and their function. Background and practical experience with smart phones to install updates, applications and to utilize Bluetooth and Wi-Fi wireless technology. Able to work in a fast-paced service environment with constantly changing priorities. Prefer 2 or more years in Automotive or IT field.

Additional Requirements Preferred:

A history of working effectively with teams to gather information or data. A track record of maintaining accurate and detailed data. Previous experience with taking on and growing within a role. History that indicates ability to take on increasing responsibility and job ownership IND38