Supervisory Quality Officer

Supervisory Quality Officer Department of Health and Human Services Indian Health Service Summary This position is in the Division of Quality Management the Albuquerque Service Unit (ASU), which includes the Albuquerque Indian Health Center and two sellite clinics. ASU provides outpient, community health, allied health, pedirics, dental, and specialty services. Loced in Albuquerque, enjoy a vibrant culture, stunning landscapes, and over 300 days of sunshine each year. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Learn more about this agency Summary This position is in the Division of Quality Management the Albuquerque Service Unit (ASU), which includes the Albuquerque Indian Health Center and two sellite clinics.

ASU provides outpient, community health, allied health, pedirics, dental, and specialty services. Loced in Albuquerque, enjoy a vibrant culture, stunning landscapes, and over 300 days of sunshine each year. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Learn more about this agency Overview Help Accepting applicions Open & closing des 04/17/2026 to 05/18/2026 Salary $107,592
• $139,871 per year Pay scale & grade GS 13 Locion 1 vacancy in the following locion: Albuquerque, NM Remote job No Telework eligible No Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) 0601 General Health Science Supervisory stus Yes Security clearance Other Drug test No Position sensitivity and risk High Risk (HR) Trust determinion process Suitability/Fitness Financial disclosure Yes Bargaining unit stus No Announcement number

IHS-26-AQ-12918953-ESEP/MP

Control number 865767100 This job is open to Help Federal employees

• Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees
• Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria.

Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Land and base management Current or former employees of a base management agency. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Individuals with disabilities Individuals who are eligible under Schedule A. Nive Americans Nive Americans or Alaskan Nives with a tribal affiliion. Clarificion from the agency The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. Videos Duties Help Leads, plans, and evalues Service Unit-wide quality management, performance improvement, and compliance programs to ensure adherence to federal, regulory, and accredition standards. Analyzes da and performance metrics to identify risks, trends, and opportunities for improvement; implements corrective actions to enhance pient care, safety, and operional effectiveness. Serves as a principal advisor to executive leadership on quality, compliance, and risk management issues; develops policies, procedures, and stregic plans. Provides supervision and direction to staff, including workload distribution, performance management, and resource allocion, while ensuring compliance with EEO and personnel policies. Directs risk management and pient safety activities, including incident reporting, investigions, root cause analysis, and oversight of pient advocacy and confidentiality programs (e.g., HIPAA). Requirements Help Conditions of employment Selectee may be subject to a probionary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registrion is required for males born after 12/31/1959 This is a designed position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure th persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. A one-year supervisory/managerial probionary period may be required upon selection/placement. Confidential Financial Disclosure Form required. Successfully pass the E-Verify employment verificion check. To learn more about E-Verify, including your rights and responsibilities, www.dhs.gov/E-Verify/ . You will need to set up direct deposit so we can pay you.

Background Investigion Requirement:

This position requires the successful completion of a federal background investigion as a condition of employment. A background investigion is a standard process used by the Federal Government to verify an individual's identity, employment history, educion, and other relevant informion to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigion forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determinion of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communicion with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicant's financial history as part of the personnel security and suitability determinion. Applicants must demonstre financial responsibility, maintain good standing with creditors, and sisfy all legal financial obligions prior to applying. Individuals with substantial delinquent or unresolved financial obligions-including, but not limited to, delinquent federal or ste tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Qualificions To qualify for this position, your resume must ste sufficient experience and/or educion, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENT

(S) :

Educion:

Bachelor's or gradue/higher level degree: major study in an academic field reled to the medical field, health sciences or allied sciences approprie to the work of the position. This degree must be from an educional program from an accrediting body recognized by the U.S. Department of Educion the time the degree was obtained. In addition to the Basic Requirements, you must also meet the Minimum Qualificions sted below.

MINIMUM QUALIFICATIONS

GS-13: Your resume must demonstre least one (1) year of specialized experience equivalent to least the next lower grade level in the Federal service obtained in either the prive or public sector performing the following type of work and/or tasks: Experience leading a Quality Management and compliance program within a healthcare setting, including performance improvement, risk management, pient safety, and regulory compliance across multiple clinics and services. Provides expert advisory support to executive leadership on accredition standards (e.g., AAAHC, CMS), healthcare regulions, and policy development while utilizing da analysis to drive continuous quality improvement. Oversees staff and program operions, including risk management activities, incident investigions, and pient advocacy programs, ensuring compliance with federal laws and regulions such as HIPAA, GPRA, and Medicare/Medicaid requirements. Time In Grade Federal employees in the competitive service are also subject to the

Time-In-Grade Requirements:

Merit Promotion (stus) candides must have completed one year of service the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualificion requirements within 30 days of the closing de of the announcement. Educion This position has an educion requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts accepted in the applicion package. Official transcripts required from all selectees prior to receiving an official offer. Only tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion may be credited. Applicants can verify accredition the following website: https://www.ed.gov/accredition . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, https://sites.ed.gov/internional/recognition-of-foreign-qualificions/ . Additional informion Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly reled previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the re which they earn annual leave. This position is ineligible for the Bargaining Unit. Recruitment or relocion incentives may be authorized. At least a 6 month service agreement required. The Indian Health Service (IHS), Nional Health Service Corps (NHSC), and the Health Resources and Services Administrion (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separe from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds. For additional informion please : For IHS

• http://www.ihs.gov/loanrepayment/ For NHSC
• https://nhsc.hrsa.gov/loanrepayment/ For HRSA Nurse Corps
• https://bhw.

hrsa.gov/loansscholarships/nursecorps You evalued for this position in accordance with the OPM Merit Hiring Plan. As part of the applicion process, you asked to provide short essay responses (200 words or less each) to the following four questions. How has your commitment to the Constitution and the founding principles of the United Stes inspired you to pursue this role within the Federal government? In this role, how would you use your skills and experience to improve government efficiency and effectiveness? How would you help advance the President's Executive Orders and policy priorities in this role? How has a strong work ethic contributed to your professional, academic or personal achievements? Your responses are optional and will not be scored. However, they may be reviewed by hiring managers and agency leadership (or designees) during the evaluion process. You asked to certify th your responses are written in your own words and th you did not use a consultant or artificial intelligence (AI) tool (such as ChGPT or Copilot). Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued for this job based on how well you meet the qualificions above. Once the applicion process is complete, the first two pages of your resume and supporting documention used to determine whether you meet the job qualificions.

Structured Resume Review:

Subject mter experts (SMEs) will review your resume to determine your technical qualificions for this position based on the required competencies. SMEs will review ONLY the first two (2) pages of your resume. SMEs will not review additional informion beyond your resume (e.g., cover letter, links embedded in your resume). Once the announcement closes, we will conduct a review of your applicion package to verify your eligibility and qualificions. If you are found qualified, your applicion will move forward to additional phases of the review process. To ensure a fair and consistent hiring process, IHS uses a multi-hurdle assessment process. Each "hurdle" must be passed before moving to the next step. This helps us evalue applicants based on job-reled qualificions, competencies, and experience. Below is wh applicants can expect: ________________________________________ 1. Minimum Qualificions Review

• Hurdle 1 HR reviews your resume to confirm you meet the eligibility and minimum qualificions for the position (educion and/or licensure (if applicable), listed above).

Note:

the first two pages of your resume and supporting documention used to determine whether you meet the minimum qualificions. If you meet eligibility and minimum qualificions, you move to the next hurdle. 2. Technical Assessment (Subject Mter Expert Resume Review)

• Hurdle 2 A panel of subject mter experts (SME) will review your resume to determine whether you clearly show the required specialized experience listed below.

Note:

SMEs will review ONLY the first two (2) pages of your resume. SMEs will not review additional informion beyond your resume (e.g., cover letter, links embedded in your resume). This assessment is Pass/Fail. Applicants who demonstre the required experience will advance. Experience leading a Quality Management and compliance program within a healthcare setting, including performance improvement, risk management, pient safety, and regulory compliance across multiple clinics and services. Provides expert advisory support to executive leadership on accredition standards (e.g., AAAHC, CMS), healthcare regulions, and policy development while utilizing da analysis to drive continuous quality improvement. Oversees staff and program operions, including risk management activities, incident investigions, and pient advocacy programs, ensuring compliance with federal laws and regulions such as HIPAA, GPRA, and Medicare/Medicaid requirements. Demonstrion of these specialized experience stements ascertain your competency in the following: Administrion and Management Leadership Planning and Evaluing Quality Management Click here to view vacancy questions: https://apply.usastaffing.gov/ViewQuestionnaire/12918953 . All documents above MUST be received by 11:59 pm (Eastern Standard Time) of the closing de of, 05/18/2026, to be Benefits Help Review our benefits Required documents Required Documents Help USAJOBS Help Center

• Upde your resume now so it meets new resume requirements .

Resume :

You are highly encouraged to the USAJOBS Help Center before submitting a resume. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

Indian Preference Applicants :

If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verificion of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and ded form is submitted with your applicion, including any verificion by an authorized Tribal Representive or BIA Official of tribal enrollment records. For detailed instructions, see form

BIA-4432.

Refer to

BIA-4432

link: https://www.bia.gov/sites/default/files/media_document/1076-0160_indian-pref_expires-04.30.25_508.pdf . When an Indian Preference candide possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documention in order to receive preference.

Veterans Preference :

If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Applicion ( http://www.opm.gov/forms/pdf_fill/SF15.pdf ) along with the approprie supporting documention. For additional informion regarding

Veterans Preference :

http://www.fedshirevets.gov . Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) : If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf . Current or former Federal employee : Include your most recent SF-50 or if Reinstement eligible include your Career SF-50. Noncompetitive eligibles : Submit additional documents to prove your eligibility to apply to this vacancy.

Transcripts :

You are encouraged to submit copies of transcripts (official or unofficial) although not required the time of applicion. You must list your courses including titles, credit hours completed, and grades. Official transcripts required after tentive selection and prior to issuing an official job offer.

Licensure, Certificions :

Applicants should list their license/certificions on their resume, along with the expirion de, if applicable. Certificion of licensure/certificion required after tentive selection and prior to issuing an official job offer. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing de: 05/18/2026 If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You directed to the Login.

Gov screen, here will you sign in if you have an existing USAJOBS account or Cree a Login.

Gov account. If you have an account you directed to select a resume or cree a resume. If you cree an account you can cree an resume. Click save and continue. Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the applicion process until the Confirmion indices your applicion is complete. If you click Return to USAJOBS or get timed out prior to receiving confirmion, your applicion will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the

REQUIRED DOCUMENTS

section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq . The IHS provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the Human Resources Office (Chelsea Banteah, chelsea.banteah@ihs.gov, and/or 602-364-5219.) The decision on granting reasonable accommodion on a case-by-case basis. Agency contact informion Chelsea Banteah chelsea.banteah@ihs.gov Address Albuquerque Service Unit 801 Vassar Drive NE Albuquerque, NM 87106 US Next steps Stay Upded with Text Alerts You can choose to receive text message notificions about your applicion stus.

To enable this feure:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notificion Preferences .
• Check the option to receive S MS/Text Messages.

Text message updes are optional and provided in addition to email notificions. Standard messaging res may apply. You can track the progress of your applicion package via your USAJOBS account. You will receive an acknowledgement from USAJOBS th your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documention. You notified of the stus of your applicion via your USAJOBS Account after we conduct a qualificion review of your complete applicion package. You contacted if further evaluion or interviews are required. Any exaggerion of your experience, false stements, or tempt to conceal informion may disqualify you for employment considerion. We may verify all informion you provide in your resume and questionnaire responses, through reference and/or background check, and/or verificion of your educion. If you are selected, you contacted personally by the human resources office posting this announcement. If all required documention is not submitted with your applicion you will lose considerion. It is the applicant's responsibility to verify th informion and documents entered, uploaded, or faxed are received, legible and accure. HR will not modify answers submitted by an applicant. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help USAJOBS Help Center

• Upde your resume now so it meets new resume requirements .

Resume :

You are highly encouraged to the USAJOBS Help Center before submitting a resume. USAJOBS Help Center

• Upde your resume now so it meets new resume requirements Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

Indian Preference Applicants :

If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verificion of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and ded form is submitted with your applicion, including any verificion by an authorized Tribal Representive or BIA Official of tribal enrollment records. For detailed instructions, see form

BIA-4432.

Refer to

BIA-4432

link: https://www.bia.gov/sites/default/files/media_document/1076-0160_indian-pref_expires-04.30.25_508.pdf . When an Indian Preference candide possesses Veterans preference the rules regarding Veterans preference apply under ESEP and the applicant must provide documention in order to receive preference.

Veterans Preference :

If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veterans Preference, submit a SF-15 Applicion ( http://www.opm.gov/forms/pdf_fill/SF15.pdf ) along with the approprie supporting documention. For additional informion regarding

Veterans Preference :

http://www.fedshirevets.gov . Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP) : If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-da-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf . Current or former Federal employee : Include your most recent SF-50 or if Reinstement eligible include your Career SF-50. Noncompetitive eligibles : Submit additional documents to prove your eligibility to apply to this vacancy.

Transcripts :

You are encouraged to submit copies of transcripts (official or unofficial) although not required the time of applicion. You must list your courses including titles, credit hours completed, and grades. Official transcripts required after tentive selection and prior to issuing an official job offer.

Licensure, Certificions :

Applicants should list their license/certificions on their resume, along with the expirion de, if applicable. Certificion of licensure/certificion required after tentive selection and prior to issuing an official job offer. You must meet the requirements of the job by 11:59 pm (Eastern Standard Time) of the closing de: 05/18/2026 If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must provide a complete Applicion Package. See required documents below. To begin, click the Apply Online button on the vacancy announcement. You directed to the Login.

Gov screen, here will you sign in if you have an existing USAJOBS account or Cree a Login.

Gov account. If you have an account you directed to select a resume or cree a resume. If you cree an account you can cree an resume. Click save and continue. Follow the prompts to upload your resume and/or supporting documents. Click the Apply To This Vacancy and complete all steps in the applicion process until the Confirmion indices your applicion is complete. If you click Return to USAJOBS or get timed out prior to receiving confirmion, your applicion will not be submitted and cannot be considered for this job. Read and complete all Eligibility questions. Review the

REQUIRED DOCUMENTS

section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq . The IHS provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the Human Resources Office (Chelsea Banteah, chelsea.banteah@ihs.gov, and/or 602-364-5219.) The decision on granting reasonable accommodion on a case-by-case basis. Expand Hide how to apply Agency contact informion Chelsea Banteah chelsea.banteah@ihs.gov Address Albuquerque Service Unit 801 Vassar Drive NE Albuquerque, NM 87106 US Next steps Stay Upded with Text Alerts You can choose to receive text message notificions about your applicion stus.

To enable this feure:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notificion Preferences .
• Check the option to receive S MS/Text Messages.

Text message updes are optional and provided in addition to email notificions. Standard messaging res may apply. You can track the progress of your applicion package via your USAJOBS account. You will receive an acknowledgement from USAJOBS th your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documention. You notified of the stus of your applicion via your USAJOBS Account after we conduct a qualificion review of your complete applicion package. You contacted if further evaluion or interviews are required. Any exaggerion of your experience, false stements, or tempt to conceal informion may disqualify you for employment considerion. We may verify all informion you provide in your resume and questionnaire responses, through reference and/or background check, and/or verificion of your educion. If you are selected, you contacted personally by the human resources office posting this announcement. If all required documention is not submitted with your applicion you will lose considerion. It is the applicant's responsibility to verify th informion and documents entered, uploaded, or faxed are received, legible and accure. HR will not modify answers submitted by an applicant. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 04/17/2026 to 05/18/2026 Salary $107,592

• $139,871 per year Pay scale & grade GS 13 Locion 1 vacancy in the following locion: Albuquerque, NM Remote job No Telework eligible No Travel Required Occasional travel
• You may be expected to travel for this position.

Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

IHS-26-AQ-12918953-ESEP/MP

Control number 865767100