Purpose:

The Product Training & Quality Consultant will support initiatives that build and assess consistency, compliance, skill, and knowledge-building across product (Management and Operations) functions. This role will collaborate with other areas in Product and the organization to help design comprehensive training programs, documentation of processes and quality checks to ensure adherence to internal standards that ensure consistency between all Products.

Roles & Responsibilities:

Support the development and maintenance of a structured training curriculum for Product Management and Product Operations, including onboarding, regulatory standards, and SOP adherence.\nSupport in maintaining documentation for Product's Product Development Life Cycle (PDLC) and other similar, across-product processes.\nIdentify, research and design improvement opportunities within Product (training, processes, templates, onboarding).\nSupport in updating product knowledge repositories, templates, and job aids to support the development of product knowledge and expertise across the Product organization.\nSupport in root cause analysis on quality issues and collaborate on corrective actions in partnership with relevant teams, enabling common standards, onboarding tools, and quality checks across various LOBs.\nSupport and lead implementation of new product processes, training and tools.\nProvide support for Audits and Market Conduct exams with the ability to lead these initiatives in Product. Coordinate collaboration of different organizational groups for training, process improvements, audits and Market Conduct.\nCollaboration with the Product Enablement and Product Operations team for implementation of new product initiatives.

Required Technical Skills:

4+ years of experience in insurance or product management roles, with demonstrated focus on training, compliance, or QA\nStrong documentation skills\nStrong verbal and written communication abilities\nDetail-oriented and passionate about knowledge transfer\nAnalytical mindset with a focus on quality improvement\nProduct technical expertise to build diverse training programs\nContinuous improvement to identify opportunities to craft training to different learning styles\nTime management\nProcess improvement\nProject management

Required Core Competencies:

Communicates Effectively Balances Stakeholders Business Insight Collaborates Manages Ambiguity Problem Solving Technical Expertise Education, Certifications & Designations:

\nBachelor's degree in Business, Finance, Math, or related field required We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits: Two options for your health insurance plan (PPO or High Deductible)\nPrescription drug coverage (included in your health insurance plan)\nVision and dental insurance plans\nShort and Long Term Disability coverage\nSupplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)\nVoluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity) In addition to the above insurance offerings, our employees also enjoy: A robust 401k plan with up to a 5% employer match\nA retirement savings plan that is 100% company funded\nPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries\nEligibility to receive a yearly bonus as a Munich Re employee\nA variety of health and wellness programs provided at no cost\nA hybrid environment that gives you a choice in where and how you get work done\nA corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop\nAn on-site complimentary workout facility as well as walking trails on campus grounds\nOn-site wellness center complete with nurse practitioner\nFinancial assistance for adoptions and infertility treatment\nPaid time off for eligible family care needs\nTuition assistance and educational achievement bonuses\nFree parking\nA corporate matching gifts program that further enhances your charitable donation\nPaid time off to volunteer in your community At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 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Training and Quality Consultant - Property & Casualty Insurance