Pay & Schedule:

Pay:

$15.50/hour + full benefits package

Schedule:

Monday-Friday, Day Shift ( No weekends! )

Location:

Toledo, OH (In-person)

What You'll Do:

Listen to recorded calls and evaluate employee performance against established quality and compliance standards Ensure employees follow company and compliance guidelines Document findings and share clear, constructive feedback with supervisors and managers Track performance using monitoring tools Assist with escalated calls by listening, documenting concerns, and following established procedures when needed

Why You'll Love This Role:

Monday-Friday schedule (no weekends!) Paid training provided Full benefits package (medical, dental, vision, 401k, PTO) Supportive team environment Opportunity for growth within the company

What We're Looking For:

High School Diploma or equivalent Strong attention to detail and the ability to communicate findings clearly and constructively Bilingual English and Spanish communication skills preferred Comfortable using computers, navigating multiple applications, and learning new systems Basic Microsoft Office experience (Excel, Word, Outlook) preferred Ready to take the next step? 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