Data Quality Assurance Specialist, Subscriber Operations

About Us Solar Landscape is the leading commercial rooftop solar developer in the U.S. Only 4% of commercial rooftops host solar today — we're changing that, fast. Commercial rooftop solar is the fastest, smartest way to build new clean power — delivering megawatts of generation in months, not years, and powering America's energy and future right where it's needed most. By turning rooftops into local power plants, we're reshaping how — and how fast — energy gets built in the U.S. Recognized as the #1 Distributed Generation Developer by New Project Media, the #1 National Commercial Rooftop Solar Developer by Solar Power World, and winner of the U.S. Department of Energy's Grand Prize for Clean Energy, Solar Landscape is defining the future of energy generation in America. Headquartered in Asbury Park, New Jersey, Solar Landscape has offices in Chicago, Baltimore, and New York City and operates in over a dozen states nationwide. We move fast, solve hard problems, and take our work seriously — but never ourselves. We value clear thinking, accountability, and execution. At the same time, we're collaborative by default, and believe the best work happens when people enjoy working together. Our team is made up of smart, grounded people who show up for each other — whether that's troubleshooting a system design or catching up over lunch. If you're looking to do meaningful work in a high-performance environment — and be part of the team reshaping how energy gets built in the U.S. — we'd love to meet you. About The Role This role supports key compliance and subscriber operations activities by helping maintain accurate and complete subscriber records. You'll review and validate required documents and check that system data is complete and correctly categorized. You'll assist with enrollment workflows by processing usage requests, tracking utility updates, and helping resolve stuck or rejected subscriber records. Additionally, you'll support ongoing data quality efforts by monitoring utility files, logging file statuses, and helping identify discrepancies that improve overall data integrity. Responsibilities Sales Documentation & Compliance Support Assist in ensuring subscriber records are accurate, complete, and compliant. Identify and flag missing or inaccurate documentation, route follow up requests to the appropriate internal teams, and monitor progress until all items are fully resolved. Support data checks to confirm data matches reality and expectations. Creating reports, preparing reconciliation lists, and driving data integrity by updating records in Dynamics. Enrollment Processing & Subscriber Operations Assistance Support the timely and accurate management of enrollment workflow tasks. Prepare and send usage requests to utilities following established timelines. Confirm incoming usage requests from tech automation. Track follow ups for outstanding utility responses. Compile monthly reports on rejected subscribers. Assist in identifying treatable cases and organizing outreach support for Marketing. Customer Service Coordination Review and investigate escalations from Customer Care Specialists regarding subscriber statuses, project assignments, allocation discrepancies, or bill credit issues, ensuring accurate diagnosis and timely routing for resolution. Utilize the ticketing system to document, track, and route subscriber related issues, ensuring proper follow through and confirming resolution before closure. Utility File Monitoring & Database Health Support Support the monitoring of inbound utility files and database quality. Track the receipt of expected monthly utility/vendor files. Check received files for completeness or missing fields. Assist in logging file status in the tracking system. Qualifications Bachelor's degree in Data Analytics, Computer Science, Information Systems, Business Administration, Operations Management, or related field Strong attention to detail with experience reviewing and reconciling data or documentation. Strong organizational skills and the ability to manage multiple priorities and deadlines. Clear written and verbal communication skills for cross functional collaboration Mastery in Microsoft Excel, Power Query Proficiency in Power BI Exposure to community solar, renewable energy, or sustainability focused organizations is a strong plus. Salary will vary depending on your location and job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Benefits and Perks We offer competitive compensation and benefits designed to support you inside and outside of work: Training / Professional development opportunities 401(k) with 4% company match Summer Fridays Flexible remote/hybrid work options Paid parental leave Team lunches, events, and stocked kitchens Modern, collaborative office spaces in Asbury Park, New York City, Boston, Chicago, and Baltimore Medical, dental, and vision coverage Company-paid life and long-term disability insurance We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.