Quality Assurance Specialist/Business Operations Support

Overview:

International Logic Systems, Inc. (ILS) is a government contractor located in the Washington, DC area. A CMMI Level (3), ISO 9001:2015, and ISO 27001 organization, ILS provides integrated services and flexible solutions to federal agencies and private institutions. ILS is looking for a detail-oriented Business Operations / Quality Assurance Specialist to support headquarters operations by assisting with weekly and monthly reporting, tracking key operational metrics, and supporting day-to-day business operations. This hybrid role requires in-office presence two days per week in Fairfax, VA.

Responsibilities:

Responsibilities The Business Operations Support Specialist will have key areas of experience including, but are not necessarily limited to, the following: Support the preparation and coordination of weekly, monthly, and ad-hoc operational and management reports, ensuring accuracy, consistency, and timeliness. Collect, organize, analyze, and consolidate data from multiple sources to support operational reporting and decision-making. Assist business operations leadership with day-to-day operational support activities, including tracking action items, schedules, and deliverables. Coordinate with internal stakeholders to gather required inputs for reports, dashboards, and operational reviews. Create and maintain documentation related to operational processes, standard operating procedures (SOPs), and internal workflows. Create and maintain organizational and project-related templates. Support continuous process improvement initiatives by identifying inefficiencies and recommending enhancements to operational processes. Assist with meeting coordination, preparation of agendas, meeting notes, and follow-up action tracking. Support compliance, quality assurance, and audit-related activities as needed. Perform other operational and administrative support tasks as assigned to ensure smooth daily operations.

Qualifications:

Qualifications Minimum of 5-7 years of experience in business operations support, operations analysis, program support, or a similar role. Strong written communication skills with the ability to develop clear, concise reports, summaries, dashboards, and presentations. Strong analytical skills with attention to detail and the ability to work with data from multiple sources. Excellent verbal communication skills with the ability to collaborate effectively with all levels of management and staff. Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment. Ability to facilitate processes that require coordination and input from multiple stakeholders across different business units. "Big picture" thinking with the ability to understand how day-to-day activities support broader organizational goals. Experience supporting government contracting environments or professional services organizations is a plus. Highly proficient with Microsoft Office products (Excel, Word, PowerPoint, Outlook); experience with SharePoint, project tracking tools, or reporting dashboards is a plus.