Quality Support Administrator

Cary, North Carolina

Salary :

$25.55 - $30.05 /hr

Posted a while ago

CONTRACT

Job Title:

Quality Support Administrator

Pay Rate:

$27 to $30.05/Hr

Duration:

12 months

Job Requisition:

JP00077369

Location:

Cary, NC (Hybrid)

Shift:

8 AM - 5 PM

This position is for the Healthcare Diagnostics division.

We are looking for a Quality Support Administrator

Organizes, prepares, and tracks FDA-regulated customer Safety Advisory Notices for all patient safety recalls.

Facilitating the timely completion of FDA-regulated updates

Ensures proper customer signatures are obtained via electronic tracking and reporting.

Simultaneously manages multiple Update revisions/projects at any given time.

Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting

Identifies and executes the project's implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls.

Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.

Provides status updates and escalations to various levels of management when compliance and on-time completion are at risk.

Provides reports on progress and actions regularly by researching, documenting, and presenting findings.

Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types.

The Key Working Relationships for this position: Contacts are with a diverse multi-national audience, including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs.

Requirements:

Bachelor's degree or equivalent experience required

Knowledge of SAP is a plus, but not required

Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.

Strong communication skills needed, both verbal and written.

Independently perform important areas of standard professional-level work that typically require processing and interpreting, more complex, less clearly defined issues.