Quality Assurance Analyst- National Products

Job Description:

This person will be responsible for ongoing quality assurance reviews and user acceptance testing in support of FBT's National Products Partner programs.

Qualifications:

This person should have an associate's degree and a minimum of 2 years of relevant work experience, or an equivalent combination of education and experience. Strong communication, organization, and analytical skills, along with financial services knowledge is essential. A general understanding of banking compliance regulations and experience with Salesforce and SharePoint is preferred.

Principal Responsibilities:

Perform independent monthly reviews of complex regulatory or risk-based processes using internal and Partner systems for various programs managed by the National Products department. Conduct testing of Partner programs prior to launch; including product, system, user experience and documentation testing. Document findings from reviews and testing, assess risk levels, identify trends, and track and validate Partner resolution of findings. Interpret review requirements and identify exceptions along with their associated risk levels. Work with supervisor to document data request needs from said Partners and servicers and track for data fulfillment. Support the National Products Quality Assurance staff as back-up to the specialist on operational tasks, which may include answering minimal customer calls, inbox and misdirected mail management on a weekly rotational basis. Act in accordance with FBT policies and procedures as set forth in the employee handbook. Adhere to compliance procedures and participate in required compliance training. Compensation Grade Hourly Grade 4 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com.

We invest in our people:

Our communities have contributed to the success of our business and our families. In turn, this allows us to contribute to the success of our communities. We have remained an independent community institution over the years and employ almost 700 people. Our employees are like family (they're also part owners). Not only is working for us rewarding, but you'll also be a part of a positive culture and company that gives back to the community.

Our Benefits:

Comprehensive Healthcare Benefits Peace of mind when it comes to you and your family's well-being with generous health, dental, vision, and life insurance. Plus, optional access to additional life, disability, and other forms of insurance. 401(k) & ESOP Profit Sharing Employees are owners. Receive a match of up to 7% of your contributions to your retirement account. Wellness Program The Healthy Way Program incentivizes gym membership and hosts educational programs and challenges throughout the year. Education Student loan repayment assistance program. Tuition reimbursement. A robust internal training program that goes beyond onboarding. We want you to continue learning. That's why we offer job shadowing, a mentorship program, and more. Volunteer Service Hours Paid time to volunteer. Employees get 16 hours to take part in and donate their time to local charities. In-house Childcare & Preschool Kid's World childcare and preschool in Brookings is available for the children and grandchildren of employees.

Our Culture:

We value our culture and work hard to keep it top of mind at all times. Employees rally around 9 core principles, creating a collaborative and enjoyable work experience for all. During the onboarding process, all new employees attend a culture camp, which is led by the CEO and the Chairman of the Board.

Work for us:

Our employees enjoy working together and treat eachother (and customers) like family. Check out our career opportunities, and join a company that cares about its people and community.