Quality Specialist-Investigations & Metrics

Quality Specialist-Investigations & Metrics Bells, TN 38006 $24.86

• $29.94 an hour
• Full-time $24.86
• $29.94 an hour
• Full-time Job Overview Quality Specialist
• investigations and metrics Type
• Exempt Class
• Fulltime Department
• Quality and Compliance Summary/Objective Responsible for maintaining the quality investigations and metrics systems at Direct Customer Solutions .

Champion investigations; CAPA, NCR, RCA and quality compliance metrics systems and processes. Educate and train quality associates how their day-to-day job requirements impact these portions of the QMS. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate the organization's QMS investigations as they pertain to quality in a regulatory environment: creating, performing, and maintaining: CAPAs and RCAs utilizing root cause analysis tools, such as: 6M, 6W2H, 5Y, etc.
• Store and maintain the electronic and hardcopy versions of these investigatory activities.
• Maintain the organization's QMS metrics, as they pertain to the quality in a regulatory environment: creating, editing, and maintaining a control charts, trending, statistical process control.
• Provide monthly metrics reports to the organization for the transparent evaluation of quality and compliance related processes and systems.
• Interact with customers to identify opportunities to improve quality and establish feedback with service and development associates.
• Interact with Human Resources and department managers to create training curriculums and maintain training records.
• Report to management on quality issues and trends.
• Participate in internal and external quality audits. Competencies
• Technical Capacity.
• Time Management.
• Organizational Skills.
• Communication Proficiency.
• Strategic Thinking.
• Financial Management.

Supervisory Responsibility This position has no direct reports. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit, stand, walk for 8 hours per day. Must be able to lift repetitively lift up to 50 lbs. Physical Demands This is a semi-sedentary role; however, some walking, lifting, bending, and stooping may be required. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days are typically Monday through Friday, during day shift hours. Travel Travel is required to other company locations and may be required to client locations, as well as conferences and seminars. Education and Experience

• BS/BA in Business, Engineering, Quality, Science or Supply Chain areas.
• 3 or more years' experience in QMS systems implementation and management. Other Professional Considerations
• ASQ certification (CQA,CQT), is preferred, RAPS certification is a plus.
• Broad knowledge of theory and principles quality management systems.
• Experience in managing implementing quality systems.
• Diverse knowledge of inspection and control methods, techniques, and documentation.
• Excellent communication skills (written and verbal).
• Strong computer skills including quality control applications, Microsoft Office Suite.
• Thorough understanding of general safety requirements.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$24.86

• $29.

94 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Military leave Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person