Quality Assurance Specialist

Description We are looking for a Quality Assurance Specialist to support quality review activities within the real estate and property sector. This long-term contract position is ideal for someone with strong mortgage servicing knowledge who can evaluate work accurately, identify issues, and deliver clear findings. The role requires a thoughtful approach to testing, call monitoring, and data review while helping maintain high standards across servicing-related processes.

Responsibilities:

• Review loan servicing activities and related quality records to confirm accuracy, consistency, and compliance with established standards.
• Monitor calls and assess interactions carefully, documenting observations and communicating clear, well-supported results.
• Analyze servicing data and testing outcomes to identify defects, trends, and opportunities for process improvement.
• Perform manual and automated quality assurance testing using tools such as Selenium to validate system behavior and workflow performance.
• Work with internal stakeholders to investigate issues, clarify findings, and support timely resolution of identified gaps.
• Maintain detailed audit trails, testing evidence, and reporting materials to support ongoing quality oversight.
• Evaluate processes tied to mortgage servicing, including default and performing loan activities, for adherence to expectations.
• Use servicing platforms to review information, track quality outcomes, and support operational accuracy. Requirements
• At least 3 years of experience in single family mortgage servicing, including default servicing and/or performing loans.
• Proven background in quality assurance, including manual testing and quality review documentation.
• Experience with Selenium and browser-based test automation in support of QA activities.
• Excellent analytical ability with strong attention to detail when interpreting data and producing findings.
• Ability to monitor calls, assess results objectively, and prepare accurate written evaluations.
• Comfort working independently in a structured contract role while managing multiple priorities effectively.

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