Marine Service Advisor

in Full-Time | $50,000 Base + Performance Commission (Target $70,000+) AMC Marine is seeking a professional, customer-focused Marine Service Advisor to serve as the face of our service department. This role is critical to delivering a five-star customer experience during our busy boating season. This is not a receptionist role. This is a high-responsibility position that requires strong communication, organization, and the ability to confidently manage customer relationships from intake through delivery. What You'll Do Serve as the primary point of contact for all service customers Greet walk-in customers and manage incoming service calls Create and manage estimates / repair orders from intake to completion Communicate diagnoses and repair recommendations clearly and professionally Provide proactive status updates to customers Set realistic expectations and deliver on commitments Coordinate with technicians, parts, detailing, and transport teams Ensure smooth delivery and billing process What We're Looking For Strong professional presence and communication skills Ability to explain technical information in clear, simple terms Highly organized with strong follow-through Comfortable managing multiple open jobs simultaneously Calm under pressure and confident in handling difficult conversations Experience in marine, automotive, powersports, RV, or similar service environment preferred Marine experience is helpful but not required for the right candidate with strong customer service and technical communication skills. Compensation & Benefits $50,000 base salary $20,000+ targeted annual performance bonus Bonus tied to Customer Satisfaction Index (CSI) Bonus tied to Labor Gross Profit performance 401(k) Paid vacation time Employee discounts Growth opportunity within a structured, expanding organization Why AMC Marine? We are building a structured, process-driven service department focused on delivering predictable, professional customer experiences. We are not a chaotic shop. We value organization, accountability, and long-term customer relationships. If you take pride in delivering excellent service and want to be part of a growing marine dealership, we want to speak with you. Apply today.

Job Type:

Full-time Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

401(k) matching Employee discount Paid time off Application Question(s): This role includes performance bonuses tied to customer satisfaction and department profitability. Are you comfortable being measured by performance metrics? How many years have you worked in a customer-facing service role (automotive, marine, RV, powersports, equipment, or similar)? How many open customer jobs have you managed at one time?

Work Location:

In person Marine Service Advisor 7900 South Wayne Street, Hamilton, IN 46742 $50,000

• $70,000 a year
• Full-time $50,000
• $70,000 a year
• Full-time in Full-Time | $50,000 Base + Performance Commission (Target $70,000+) AMC Marine is seeking a professional, customer-focused Marine Service Advisor to serve as the face of our service department.

This role is critical to delivering a five-star customer experience during our busy boating season. This is not a receptionist role. This is a high-responsibility position that requires strong communication, organization, and the ability to confidently manage customer relationships from intake through delivery. What You'll Do Serve as the primary point of contact for all service customers Greet walk-in customers and manage incoming service calls Create and manage estimates / repair orders from intake to completion Communicate diagnoses and repair recommendations clearly and professionally Provide proactive status updates to customers Set realistic expectations and deliver on commitments Coordinate with technicians, parts, detailing, and transport teams Ensure smooth delivery and billing process What We're Looking For Strong professional presence and communication skills Ability to explain technical information in clear, simple terms Highly organized with strong follow-through Comfortable managing multiple open jobs simultaneously Calm under pressure and confident in handling difficult conversations Experience in marine, automotive, powersports, RV, or similar service environment preferred Marine experience is helpful but not required for the right candidate with strong customer service and technical communication skills. Compensation & Benefits $50,000 base salary $20,000+ targeted annual performance bonus Bonus tied to Customer Satisfaction Index (CSI) Bonus tied to Labor Gross Profit performance 401(k) Paid vacation time Employee discounts Growth opportunity within a structured, expanding organization Why AMC Marine? We are building a structured, process-driven service department focused on delivering predictable, professional customer experiences. We are not a chaotic shop. We value organization, accountability, and long-term customer relationships. If you take pride in delivering excellent service and want to be part of a growing marine dealership, we want to speak with you. Apply today.

Job Type:

Full-time Pay:

$50,000.00

• $70,000.

00 per year

Benefits:

401(k) matching Employee discount Paid time off Application Question(s): This role includes performance bonuses tied to customer satisfaction and department profitability. Are you comfortable being measured by performance metrics? How many years have you worked in a customer-facing service role (automotive, marine, RV, powersports, equipment, or similar)? How many open customer jobs have you managed at one time?

Work Location:

In person