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Job Description
OFFICE OF CHIEF FINANCIAL OFFICER - TREASURY DIVISION
Supervisory Clerk I Be a Part of the City You Love! The Office of the Chief Financial Officer - Treasury division is accepting applications for a Supervisory Clerk I position. Position Summary The incumbent of this position serves as a Supervisory Clerk I in the Office of the Chief Financial Officer (OCFO) for the City of Detroit. The Supervisory Clerk I is responsible for leading and supervising clerical paraprofessionals and may be assigned to work within the OCFO's Office of the Treasury or the Office of Departmental Financial Services. The Supervisory Clerk I has primary responsibility for planning, implementing, supervising, and overseeing all clerical-related activities for assigned teams and projects. The incumbent is also responsible for ensuring the effective implementation and use of the appropriate ERP Cloud modules that support and impact the operations under their supervision.
DUTIES AND RESPONSIBILITIES
Implements the ERP Cloud applications that impact supervised operations including other technology applications that are introduced over time Supervises all office and support duties performed by subordinate clerical staff Monitor call center operations to ensure service level goals, productivity standards, and customer satisfaction objectives are achieved. Conduct call monitoring, quality assurance reviews, and performance evaluations to assess employee performance and identify training needs. Directs subordinates to read source documents and enter relevant data into specific data fields Oversees staff in the operation of office machines and software Advises clerical employees on the proper use of telephone use and communication Supervises the proper maintenance, organization, and updating of documents and relevant data; Instills organizational practices such as storing and retrieving materials in alphabetical, numerical, or chronological order Oversees maintenance and updating of filing, inventory, mailing, and database systems by subordinates Supervises clerical processes that ensure proper compilation, sorting, accuracy, and verification of data Monitors employee communication with customers, employees, and other individuals involving answering questions, explaining information, and addressing complaints Ensures proper handling of incoming and outgoing mail and other correspondence Supervises employee workstreams to confirm order forms are correctly matched with invoices and are properly recorded Directs various data-verification procedures that detect and minimize errors Oversees basic accounting functions utilized by subordinates including debiting and crediting accounts in specialized accounting and financial software programs Checks reports and crucial documents for correct entry, accuracy, and completeness Reviews and summarizes statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses; Presents findings to managers and Executive team Ensures proper coding of documents to adhere to City procedures Investigates major discrepancies in records or reports; Uses expert experience and knowledge to identify problems and remedy solutions Supervises reports prepared by subordinates that relate to expenses, invoices, receipts, statements, and related information Ensures proper handling and processing of cash, checks, and vouchers by staff Oversees clerical operations to ensure compliance with Federal, State, and City policies, procedures, and regulations Supervises payroll time, payroll data, withholdings, benefits, and other employee related data Performs special projects and other duties as assigned
GENERAL MANAGEMENT/SUPERVISORY DUTIES AND RESPONSIBILITIES
Supervises subordinate staff of paraprofessionals who perform general office or support duties including bookkeeping, voucher audit, payroll, and timekeeping. Plans work to be accomplished by subordinates including the implementation of the ERP Cloud modules and technology applications that impact the work supervised. Ensures compliance with all of the implementation guidelines required for successful implementation and use of new technologies. Identifies operational issues associated with ERP Cloud and new technology applications and brings these to the attention of higher-level personnel for resolution. Sets priorities and prepares schedules for completion of work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of employees. Evaluates performance of subordinates including conducting periodic reviews of performance including a six month and annual review. Gives advice, counsels, or instructions to individual employees on both work and administrative matters. Interviews candidates for positions in their unit. Makes recommendations for appointment, promotion, or reassignment involving such positions. Hears and resolves complaints from employees. Refers group grievances and the more serious complaints not resolved to higher level managers. Recommends minor disciplinary measures such as warnings and reprimands. As needed, consults with specialists on training needs, and decides on training problems related to the units supervised including training in ERP Cloud applications and new technologies. Identifies developmental and training needs of employees in consultation with the Chief Learning Officer. Provides or makes provision for such development and training. Education High school graduation or general education development (GED) certificate. Experience Must have a minimum of five (5) years' total experience in clerking or a teller. Qualifications (preferred): Previous supervisory capacity over clerk professionals is not required however, should have experience in leading teams, projects, or other assignments that illustrate supervisory capabilities. Supervisory Clerk I must demonstrate proficiency with integrated word processing and spreadsheet functions. Three (3) or more years of progressively responsible experience in a call center, customer service, contact center, or public-facing service environment. Proficiency with customer relationship management (CRM) systems, call center software, workforce management tools, and Microsoft Office Suite. Certification in customer service, contact center management, leadership, quality assurance, or workforce management is a plus. Equivalency Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated
Evaluation Plan Interview:
70%
Evaluation of Training, Experience & Personal Qualifications:
30% Total of Interview and Evaluation T.E.
P:
100% Additional points may be awarded for:
Veteran Points:
0 - 15 points
Detroit Residency Credit:
15 points
LRD:
02/20/2026 Knowledge, Skills and Abilities Knowledge in: Body of accounting, budget, or other financial management regulations, practices, procedures, and policies related to the specific financial management support functions A wide variety of interrelated steps, conditions, and procedures or processes required to assemble, review, and maintain complex accounting, budget, or other fiscal transactions Various accounting, budget, or other financial regulations, laws, and requirements to ensure compliance and recommend action Variety of accounting and budget functional areas and their relationships to other functions to research or investigate problems or errors that require reconciling and reconstructing incomplete information, conducting extensive and exhaustive searches for required information, or performing actions of similar complexity Automated accounting and budget systems to reconcile errors that require an understanding of nonstandard procedures or to provide assistance in the development of automated procedures for clerical operations Extensive and diverse accounting, budget, or other financial regulations, operations, and procedures governing a wide variety of types of related transactions to resolve nonstandard transactions, complaints, or discrepancies, provide advice, or perform other work that requires authoritative procedural knowledge Skill in: Use of personal computers Use of Microsoft Office (e.g. Word, Excel, Access, PowerPoint) and other office suite software packages • Use of Excel (e.g. Formulas, Pivot Tables, Vlookup, Hlookup, other functions, charts, tables) and other financial management software packages functionality Use of large complex, multi-departmental financial systems Understanding written sentences and paragraphs in work related documents Communicate effectively in writing as appropriate for the needs of the audience Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things Using mathematics to solve problems Ability to: Interact effectively with senior leadership, subordinates, department personnel, and others Communicate information and ideas in speaking so others will understand Collect, alphabetize, code, numerically rank, sort, and batch documents The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.
