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Deloitte
Systems Administration Manager- Unified Communications
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Based on Alabama data
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What they do
A Communications Manager plans and directs public relations programs that create a positive public image for an organization or business. Oversees press releases and communications with media; works with advertising and marketing staff to target advertising campaigns; manages internal communications such as newsletters or financial reports. May draft speeches or arrange interviews for company executives.
$141,097 / year median in Alabama
-1% projected decline
Job Description
The Manager, Systems Administration - Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform. This role owns day-to-day service reliability and drives continuous improvements across collaboration and enterprise voice capabilities. Recruiting for this role ends on 9/2/2026. Work you'll do This position is ideal for a hands-on technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and in-flight work, and communicates effectively with technical and business stakeholders. Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fast-paced, multi-vendor enterprise environment.
Responsibilities:
- Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.
- Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.
- Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.
- Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and real-time communications; coordinate cross-team troubleshooting as needed.
- Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.
- Partner with Network, Security, Identity, End User Support, and other teams to ensure end-to-end reliability and a consistent user experience.
- Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.
- Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.
- Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil. The successful candidate would possess these skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others The team Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations.