A Director of Community Relations works for a business or organization to oversee the strategies and programs that represent the business. Ensures community relations programs are in alignment with business strategies. Acts as the business' community relations spokesperson, engaging with the community response to any specific issues.
Community Development Director Madison Village - 3.0 Madison, AL Job Details Full-time 22 hours ago Qualifications Sales management systems proficiency Lead Tracking Computer skills CRM system proficiency Stakeholder relationship building Full Job Description
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We are currently seeking a Community Development Director Position Summary The Community Development Director is responsible for building meaningful relationships with prospective residents and their influencers to drive occupancy through tours, reservations, and successful move-ins. This role is highly relationship-driven and ideal for an energetic, outgoing professional with a passion for seniors, marketing, and community engagement. The Community Development Director serves as a key ambassador for the community and plays a critical role in presenting the assisted living lifestyle with compassion, professionalism, and enthusiasm.
Qualifications Education:
College degree preferred
Experience:
Minimum of three (3) years of experience in marketing, sales, or public relations Assisted living or senior housing experience preferred
Skills & Attributes:
High-energy, motivated, and outgoing personality Strong communication and relationship-building skills Ability to organize, prioritize, and follow up consistently Comfort with CRM systems and prospect tracking software Professional appearance and demeanor Primary Duties & Responsibilities Sales & Prospect Development Utilize the community's designated CRM system to track prospects and manage follow-up Respond promptly to phone, email, and walk-in inquiries Conduct purposeful, compassionate, and informative tours, averaging 2-3 tours per weekday Build rapport with prospects and influencers to encourage tours, meals, and lifestyle sampling Categorize prospects as hot, warm, or cold to support closing strategies Secure reservations and assist with initial paperwork and deposits Move-In Coordination Orchestrate smooth resident move-ins by guiding families through logistics such as moving services, apartment preparation, and utilities Serve as a primary point of contact to minimize confusion and reduce family stress Follow-Up & Relationship Management Maintain detailed notes and conduct 20-30 follow-up calls per day (time allowing) Build ongoing relationships with prospects, residents, and family members Networking & Community Outreach Network with professionals, organizations, and groups positioned to refer seniors Obtain referral names from residents and families Collaborate with the Activities Coordinator to plan community events Plan and execute at least one special community event each month to enhance visibility and stimulate interest Reporting & Collaboration Work closely with Executive Directors and Administrators at assigned facilities Prepare and submit monthly reports to the Administrator Resident Services & Satisfaction Uphold residents' rights, privacy, dignity, and comfort at all times Interact with residents and families in a respectful, empathetic, and professional manner Respond appropriately to concerns and inquiries Ensure accurate and timely communication Professional Development Attend required in-service trainings and staff meetings Physical Requirements & Work Environment Ability to lift or carry up to 50 pounds Work involves sitting, standing, walking, bending, lifting, reaching, pushing, pulling, and repetitive motions Must be able to speak, hear, and interact effectively with residents, families, and staff
